Whenever the Flow Designer role is assigned to a user, a notification should be sent.To achieve this, I created:An event on the sys_user_has_role tableAn after Business Rule on the sys_user_has_role table to queue the eventA notification configured o...
Hi,I am trying to create a notification for approvers about pending approvals to act on in my UAT instance before syncing it to my production instance. The body of the notification shows the RITM number along with the approve and reject, both of whic...
I am working on a Custom Workspace in UI Builder and I'm trying to customize the Problem (problem) record header.Requirement: I need to display a field from the parent Incident table in the workspace form header.What I have done so far:I navigated to...
Hi all, I have created a new field named as business time left and Wrote a business rule on incident table to query the related task sla record and copy the same value and gets pasted there. now the field is not populated. I am pasting my script belo...
Hello all, I have a cat item where users select a value in a reference field ('Access required', below). I've noticed that in the service portal, only the display value of the records they can select are displayed. In the 'native' UI, other columns c...
i have created a notification & there i have added a hyperlink Users URL which I have updated on the hyperlink in notification : https://XXXXXX:0000/sap(bD1lbskljdlasxMCZkPW1pbg==)/bc/bsp/sfp/crm_ui_start/default.htm But When i click on the notifica...
The users and groups have already been imported into the ServiceNow instance by a LDAP server.Requirement is that we need to edit the Groups LDAP OU definitions to bring new groups into sys_user_group and add membership without creating new users in ...
I have to update the "name" parameter in AD when the user is created in AD. We have OOB powershell script which creates user in AD. We have Orchestation setup to create/update users in AD. So inorder to update the "name" parameter, Servicenow has sug...
"Unable to load dynamic inputs (sn_jira_spoke.get_projects_v4) No dynamic inputs data was provided" error coming in flow designer while integration between ServiceNow and JiraSo I was stuck at this point, I have created connection alias perfectly and...
Hi, I'm trying to enhance an ATF test not hard coding the impersonation of the technical owner for a Catalog Item, since this may change and make the test fail. At the moment I'm impersonating a specific user.Basically I want to pick the technical ow...
HI Everyone, I am facing issues regarding PDI. From the past 4 days my PDI is showing in waitlist not sure what is the reason. This issue i never faced before. Can u suggest me what can i do.
Hi everyone, I need some guidance regarding the CAB Workbench behavior. The requirement is to have the Approve and Reject buttons visible and actionable when the change request is in the "Authorize" state. As per the standard ServiceNow process, my u...
Hi Team, We are integrating SolarWinds with ServiceNow to create incidents via REST API (Basic Auth). We are facing repeated authentication failures resulting in the integration user getting locked out automatically. Observed behavior:REST API calls ...
When the user opens the classic mobile UI > https://<instance>.service-now.com/$m.doThen there is no easy way to come out of it. Anything you try to open later, everything is rendered in the mobile UI itself. How to disable that auto direct to $m.do?...
Problem StatementI created a UI Macro to display a custom header/banner on a ServiceNow form.However, after creation, the UI Macro was not visible in Form Layout, and I was unable to add it to the form. What I triedCreated UI Macro under System UI →...