client side script for Priority look up in incident table for any custom table
how to write client side script in any custom table for Priority look up as same in incident table.
Forum Posts
Portal Search Facet Servicenow
Hello Community,In ESC portal, when I am trying to search anything, I am getting facet in the left hand side but not the same case with csm or knowledge portal. Attaching screenshot for reference. Please guide how can i have facet available even for ...
Resolved! After upgrade to Australia we lost Browse all button
After Upgrade to Australia we lost Browse all Button , Previously we have see Browse all , but now we are seeing Black dot, how to fix this issue
All Reference field lookup (magnifying glass) icons are greyed out and not functioning on a form
We are experiencing an issue on a specific table form where all reference fields display a greyed-out magnifying glass (lookup) icon. Users are unable to click the lookup icon to search and select reference records.
Myinstance (dev437629) is stuck in the Offline state and that the manual refresh button is not bring
From last2/3 days my instance (dev437629) is stuck in the "Offline" state and that the manual refresh button is not bringing it back online.Please find the below screen shot for reference. And help me in same. And i have my whole project on it, PDI w...
How to trigger Access Analyzer - Comparing user records through script background
I would like to know the class and code details how to trigger Access Analyzer - simulators from backend scripts. I have tried below script include but couldn't figure it out...!!!
Resolved! PDI (dev390293) stuck Offline overnight, not waking from hibernation
My personal developer instance (dev390293.service-now.com) has been showing "Offline" status in the Developer Portal since [yesterday]. Attempting to access it directly returns "Bad Request — This combination of host and port requires TLS." I've trie...
OOB Publish article action is not working in custom flow
HiIn knowledge management we have approval publish/retire, instant publish/retire . So my requirement is for some knowledge articles based categories it should go approval process for some articles based on category it shouldn't go any approval proce...
Does PDI reclamation follow "Last used" or the instance login?
The "Last used" line on my developer home card reads 5 days 14 hours ago. Inside the instance, sys_user.last_login_time for admin shows a login 11 minutes before I read that card. The developer site says PDIs are reclaimed after 10 days of inactivity...
Why I am unable to change the state of a problem table to Assess in my PDI.
Why I am unable to change the state of a problem table to Assess in my PDI there no UI action BR's nothing are running but still I am unable to change the state to assess. can some one help me with this?
Collision Avoidance
I found a feature called Collision Avoidance in ServiceNow Studio Classic:https://www.servicenow.com/docs/r/xanadu/application-development/servicenow-studio-classic/collision-avoidance.htmlHowever, it appears to be specifically related to the Legacy ...
Resolved! Difficulty in using CartJS in Business Rule
Hi, I am trying to submit a catalog item request through a business rule. I came across the CartJS documentation and followed the sample code there. However, when using cart.addToCart() or the other submission calls, I got the following error: Root c...
Script Include in Condition Builder for SLA defintion
Hello Community,I am trying to use a Script Include in a SLA Definition's condition builder for the sc_task table. It was working alright but as soon as I made the change to include 'current' in the function, it seems like it is not calling the Scrip...
Service Portal AI Search Shows No Results but Suggested Items Are Available
Currently, when I use AI Search through the Service Portal to perform a search, the search does not return any results. However, the documents (KB articles, external resources) are present and appear to be correctly indexed. In fact, when I type part...
Assign SCTASK based on shift
Hi AllWe have a requirement to assign an SCTASK to the person who is currently working on a particular shift.For example, based on the selected Company and shift we need to identify the person who is currently working on that shift and assign the SCT...
