Hello,My PDI dev343803, running Zurich, is showing Offline, preventing me from continuing my work. The last-used time shows 4 days 19 hours, and the Upgrade release option is also disabled.Could you please clarify:Is my instance affected by ongoing m...
I am getting errors trying to install the EA Workspace on my PDI. Actually, I don't need to develop yet. Rather I need to understand what the OOB EA / TRM module does, how it works, etc. The View details button displays a page that suggests all neede...
The developer portal homepage used to have a tile that showed the online status, version, and the Last Used date/time. Now that the portal page has been revamped, that tile is now a banner and does not show the Last Used date/time, and I wasn't able ...
Hi Everyone, We are currently investigating an issue where multiple Task SLA records are being attached to the same Incident for the same SLA Definition. Examples observed:- Some incidents have 2 identical Task SLA records attached.- Some incidents h...
I am trying to solve a gap in ServiceNow mobile functionality and I have run into an issue that I can't figure out. To get our IT staff to use Now Mobile Agent while they are in the field, they need to be able to update catalog task variables. Servi...
The requirement is to Create and Delete the DL in On Prem AD via ServiceNow Automation. Whenever the user comes and submit the request for DL creation or deletion, once after the approvals the DL has to create in the ON prem Active active directory. ...
Hi all,I'm working on configuring Advanced Work Assignment (AWA) presence states and workspace agent availability.To meet our business needs, we’ve set up a custom configuration allowing agents to continue receiving work items even when they are mark...
Hi Community,I have a requirement in ServiceNow Strategic Planning Workspace (Portfolio Planning → Planning tab).We have a custom field named Project Number displayed as a column in the Planning grid. We want this field to be read-only for users, so ...
Hi Community,I’m exploring how to connect Claude to a ServiceNow MCP server. In our setup, multiple employees may use the same Claude account and connect to the same ServiceNow instance.I want to understand how to secure this setup and prevent misuse...
Hi Everyone, we have multiple operational Linux and Windows servers in cmdb where "software installations" is filled. But not all software looks like to be discovered. For instance only on a small subset of these servers we can see Microsoft Defender...
Hi ServiceNow Team,My Personal Developer Instance (dev304142) has been showing Offline status for more than 24 hours. I am also receiving a 502 Bad Gateway error when trying to access the instance.I have already tried refreshing the instance status, ...
ProblemI built a flow in Flow Designer with the Inbound Email trigger and a Send Email action to send an automated reply to anyone who emails my inbox. On the Australia release it worked fine. On the Brazil release, the Send Email step fails with:Acc...
Hi,I am working on a scenario where I need to add an additional filter called "On Behalf of Me", which should display all tickets that were created by me on behalf of other users on my ticket page in service portal.Please refer to the screenshot belo...
While setting up foundation data on my Brazil PDI for an Employee Center portfolio build, I hit an out-of-the-box reference qualifier that’s worth knowing about, especially if you create companies manually or import them without mapping the Customer ...
Hello All,When i am trying to Send an email by using Compose it is auto filling the details from the Available Email Client Templates.My Requirement is that i don't want email to be auto filled from the available email client templates, please help m...
