Upgrade instance to new version without losing data
Hi All , Can anyone let me know the steps to upgrade my instance without losing the data?
Forum Posts
Resolved! Read, write and report ACL will be created for assignment group type= IT Service
I wants to create a Read, write and report ACL for assignment group type= IT Service, Exception: Admin When agent selects any other Category/Subcategory, but the ticket is assigned to a group of type: IT Service, the ticket should ONLY be visible fo...
MIssing Catalog item in Maintain Items & Flow Designer
Hi everyone,I’m working on an Employee Onboarding Form that is part of our Order Guide within the Service Catalog. The catalog item is visible under Maintain Service Catalogs in User Administration category and displays correctly on the Service Porta...
How to update Tag of a record in bulk with rest API URL
Hi All, I want to update a tag value in bulk of cmdb server table, how can I configure API URL. So that by using that URL i can redirect to the table and after providing user id ,password i can update records. Thank you in advance.
Form Template on problem record based on user language
Hello, I have a requirement to create a template on the Problem table.In English: it should be called This is a Template with field description: english textIn German: it should be called Dies ist eine Vorlage with field description: german textusers...
Resolved! State Transition model on Change request form is not visible for single user
Hi, State Transition Model on the change request form is not showing for particular user,user has the role sn_change_write,sn_change_writ , ITIL roles Please let me know , what i am missing to check here Appriciate your responseThanks
Resolved! Script Action Not Adding Worknotes To A Change
With ATT getting rid of their SMS gateway, I've been working through sending notifications through a 3rd party SMS gateway. Most were related to incidents up until this point, and now I'm working on sending a notification to users indicating that an ...
Resolved! Make Incident state to In-progress when on-hold and "waiting until" Date field was reached
Make Incident state to In-progress automatically when on-hold and "waiting until" Date field was reached for Europe/ Berlin Time zone. I have wrote the Scheduled Job script - Selected Timezone as - Europe/ Berlin var gr = new GlideRecord('incident')...
Interaction Duration is coming correctly in Dashboard
Hi Team, Interaction duration not coming correct, kindly assist how can I resolve this issue, please find the screenshot FYR.along with the duration some dates are coming, how can i remove just only show duration. Regards,Garvit
How to convert a word document attachment to a PDF format
I am having a requirement to convert an attachment of word format to PDF format to prevent document from manipulation.
Support Chat Topics vs Now Virtual Agent in Teams
The Support Chat on the Portal has a "Show my everything" button to see all available Topics. But in Teams, you have to click the "More Topics" button to see the remaining Topics. Is it possible to have similar "Show my everything" for the VA in Team...
Unable to make mandatory in catalog item Attachment
Unable to make mandatory in catalog item AttachmentI have tried to change attachment mandatory in catalog item this logic is working up to false attachment but after upload also i could not able to submit the catalog item kindly suggest . function o...
Support Chat Topics vs Now Virtual Agent in Teams
The Support Chat on the Portal has a "Show my everything" button to see all available Topics. But in Teams, you have to click the "More Topics" button to see the remaining Topics. Is it possible to have similar "Show my everything" for the VA in Team...
Support Chat Topics vs Now Virtual Agent in Teams
The Support Chat on the Portal has a "Show my everything" button to see all available Topics. But in Teams, you have to click the "More Topics" button to see the remaining Topics. Is it possible to have similar "Show my everything" for the VA in Team...
work list and work note list there's icon in incident form
work list and work note list there's icon in incident form and i tried multiple attributes like no_sort and slushbucket_ref_no_expand but after saving it doesn't work. can anyone tell me how can i do?
