When end users are sent an approval notification through MS Teams, the link to view request details takes them to the Service Portal, where there is minimal information. I would like to change the destination link on the notification to the back end ...
After upgrading to Yokohama a couple of weeks ago, I noticed that within a catalog item, the text under the submit button has a dark/black background. I went into the Brand editor but didn't see anything specific for these items. Is there anywhere el...
Hello I have a simple need where I have to set a button on a form on a custom Workspace in a Scoped App. On click, it should redirect to another custom page. The button does appear on the form but I can't seem to make it do anything. Here is what I t...
Hello, community I'm attempting to follow this post to remove the 'Add All' option from the 'Add Incident' modal that appears when clicking 'Add' on the Incident related list for Problem records. https://www.servicenow.com/community/itsm-forum/is-it-...
I'm doing a partial migration for dashboards and I ran into issues with a couple dashboards not being migrated over to Platform Analytics. I got this following error: I checked my logs and below is what I found. Does anyone know what this following ...
We have a requirement to create a dashboard containing visualisations covering tickets assigned to multiple (75+) assignment groups. This group of assignment groups is expected to change over time, and so to reduce the overhead in the future, we were...
Hi All,"Comments should be visible externally to the submitter. Work Notes should be visible internally only to fulfillers" - this is possible in native UI perspectives for agents. is it possible for opened for/ subject person in esc portal ?I know o...
Hi Team, We have a requirement wherein we have different catalog task gets created.We need to show the Due Date of each task in the service portal in Submitted Request Page.Can you tell how to achieve this?Is there any documentation?
Hi All, We have enabled the Virtual Agent on the portal. Now, we also need to enable voice support for the Virtual Agent using AI.Can someone please guide me on how to enable voice functionality for the Virtual Agent?
I have created the 3 email client template for the negotiation table so their is client requirement if the user has role1 then only he will able to see template1 if he have role2 then user can able to see template2 this way all three template will be...
I there a way we could copy the history/activities (state changes, assignment group, etc) from one record to another? As of now work notes and comments are the only updates that is working.
The issue is on service portal.The user able to see problem's ticket number but not incident's & change's ticket number.The user is having snc_external, sn_incident_read, sn_incident_write, sn_problem_read, sn_problem_write, sn_change_read, sn_change...
I am trying to setup a ServiceNow AD sync using LDAP configuration and import set table ldap_group_import. How to handle the scenarios when groups are removed from AD? How do i remove those groups from ServiecNow?
We have existing record producers with mandatory HTML variables.If a user fills out all mandatory variables, they can submit the form with no issues.If they forgot to fill out a mandatory HTML variable, they'll get the validation error saying some fi...
Hello community,I'd like to know how to re-open closed Incidents and Problems when we close them by mistake.If you know the OOTB solutions, it's ideal for me.Thank you.
