Hi everyone,when the state is New and i click on Accept in inbox, case assign myself and state changes to Open-assigned. Where as when the case is Open-unassigned and i click on Accept in inbox, case assign myself and state remains to Open-unassigned...
We have a changes request which creates two change tasks A and B. Both are created parallely and B task is dependant on A Task. So Task B should be closed only after A task is closed. Now since the change is open for only 7 days (this is a requiremen...
Hi All, We have created a standard change proposal. After that, the manager's approval is requested. Once he is approved, the proposal number is automatically changed for random cases. Does anyone have this issue .
my requirement is to clone the current project and apply project template to the cloned project through UI action is it possible? if yes the can any one help me here.
Hello. I have an Interactive Filter with a Filter Based On value of Date. There are a number of default options for Date Filter (last 12 months, last 3 months, last 7 days, etc, etc). One of these options is "Last 2 Years". However, I need a filter...
Hi guys, Am stuck with exercise on ITSM Implementation Simulator. Not sure of the steps to take to ensure that I get this correct. Once a change request has moved to a Closed state, the record (and all fields) should be read-only. 1. Create/modify t...
Hello Team, I have a requirement where I want to copy the project by using the Copy project UI action and also want to apply a template to the copied project.Can somebody me how I can achieve this functionality. Regards,Smitha.
As a PM, how can I define if I need a Billable resource/Support Resource who is Non-Billable resource? In a project not everyone is Billable resource.
I have a requirement to create an incident using inbound action and set assignment group and assigned to when the inc is created. I have tried multiple configurations, but response SLA is getting created and not stopped as it has met both start and s...
Dear Colleagues, can anyone advice me on creating a report to list specific changes (I can do that) that has two out of three ctasks closed and one of ctask is opened. (Each of ctask has different short description)?
Hi Everyone, Please let me know if this doable in servicenow. My requirements are 1. We need to create a service portal form with two pages2. page 1 contains fields and one of the fields of it has a dropdown of specific questionnaires we created3. p...
Hello ServiceNow Community,I am currently working on UI Builder where I am implementing a search functionality using Client Parameters to filter data from the Incident table. I am using a edit filter condition inside Data Resource to fetch the record...
Hello everyone,I need to track how long an INC (Incident) stays in specific states like Awaiting Vendor, Awaiting User, Pending, and On-Hold using Metric Definitions in ServiceNow.I want to:Capture the total time an INC spends in each of these state...
The guidelines should be visible to users in the Free Text fields as they open a new Problem record, providing real-time assistance in filling out the form correctly. As users begin typing in the relevant fields, these guidelines will automatically d...
Hello SOW Experts,I have 12 different DateTime fields which i need to add into Timeline card component and then to report for Post Incident Report in SOW. There is however an option to add custom event to the timeline but the issue with that everyti...
