Same user with the same roles perform differently in two ServiceNow instances

[jose_quinonez]

Hi,

I have two ServiceNow instances. Both are Vancouver. Let's call them Dev1 and Dev2).

I have the same users and roles in both.

Final users in Dev1 can read a particular custom table because they have a read-access role on that table.

However, final users in Dev2 have the same roles, but can't read the same custom table.

What can be the difference between these two instances?

Thanks

[AndersBGS]

Hi @jose_quinonez ,

As @James Chun also have mentioned, I would recommend you to utilize access analyzer from ServiceNow. THis should tell you the reason why dev2 don't have access.

if  my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

Best regards

Anders