Knowledge Management Article form
Hi Everyone, How can I put the highlighted oob article search which is there in the standard template Article form in my other knowledge article templates?
Forum Posts
Resolved! Approval Comments on Task list view
Hi Team, I want to show the Approval comments added while approving the task on the task list view as of now I can only see Approval history field which give complete approval history but I want the latest one on the task list view is it possible? Th...
Whitelisted / Authorized software tracking in SAM/CMDB
Dear Community, Our whitelisted software is registered in CMDB (cmdb_ci_service table).So, all applications / services registered here is considered whitelisted to be used, and users can deploy them. At the same time we have SAM Pro to discover all o...
How groups get created by Microsoft Entra ID Spoke in servicenow
Is there a script or flow action?
how to make field read only on the other form without using ui policy
here in the above table whenevr state is updated to missing we have configuration item field which is referenced to cmdb_ci table in this table some fields like assigned_to etc.. these fields should be made as read onlyi tried ui policy actions d...
Resolved! Reports for reports which are run for 3 minth and which are old and not in use
Is there any way we can run a report for below data.1.Create a report for Reports not run for 3 months2. Retire reports no longer in use.
Create change every second Tuesday of the month
I want to create a standard Change every second Tuesday of the month and it will end after 5 days. Is there any way to add this type of condition in flow designer
Resolved! How to Hide this Related List (Details, Approve Start Date and Approved End Date) based On License
Hi @ Ankur BawiskarHow to Hide this Related List (Details, Approve Start Date and Approved End Date) based On License Duration Variable For Particular Catalog Item@Ankur Bawiskar
Resolved! How to assign a workflow to a change type
In my system we have normal change type where category field which has 2 choice values 1) "application" and 2) infrastructure.If we select category as "application" one workflow gets attached to the change request and if i select "infrastructure" the...
How to restrict user's by scheduling the plan start time and end time from out of the time range
Hi,need to implement a validation mechanism to restrict users from scheduling the Plan Start Time and Plan End Time outside the permitted maintenance window while creating a change request. for example,the allowed time range is between 10:00 PM CST a...
License for Reporting Role
Dear All, I would like to know if any licensing involved for reporting role especially report_user, report_group if we grant this role to non ITIL user would it consume license ? @fmahfoodh
Change "preapproved" to "Standard" on sn_chg_model_ui_landing.do
I want to Change "preapproved" to "Standard" on sn_chg_model_ui_landing.do. Will this impact anything else in the system. I have found below: No. This will not have any impact on the system if you are not using Language translation plugin. if you ar...
Resolved! How to extract information from additional information column of a catalog item
Hello Team,I am trying to extract content users have input in the additional column of a catalog item into a report. Please note the variable is HTML type and its not mapped to any field
14-Day Automatic Closure of case record with automatic email is triggered to the "requester"
we have record producer "Platform Access Request" and respective flow for the case record life cycle.based on the Request Type choices belowflow will triggers approvals in only 2 choices( first and 4) selection for the record producer.Now we need to...
