Hi community,I am stuck on this task, "configure assignment rules" in IT Service Management (ITSM) Implementation Simulator. I'm attaching the error screenshot Please can anyone help me with a step-by-step procedure
How to enable this need more help? option / topic. I tried checking in sys_cs_topic table didn't find any. How to enable this option?
Hi All,Today we have encountred something unwanted issue. Some of the Service catalog Categories has been deactived by the system. How do I check which system functionality has updated the record? like business Rule, Scheduled Job? Thanks
Hi,How to check if the schedued job is completed execution or not. In one of my scheduled job it got completed but error message comes up in the Job log table. Also state changes to ready. How to check if scheduled job completed or not without any e...
Hello, I created a custom table which created a read acl with new custom role and now i created a new Service account user and added the custom role to it. But when i test this from Alteryx designer tool ServiceNow input, this user is able to access ...
I'm currently completing the Micro-certification but i'm stuck on the last step because I can't test the NLU model i've created. this is the task:But every time that I click on Test Model, it gets stuck on the screen below (Testing in Progress)- Is t...
We need to migrate from ITSM Express to ITSM Standard. Has anyone else recently made this change and did you use a partner? What was your experience?
How to bring the catalog variables to the list view of the RITM as it holds the OOB fields.
Hi Everyone,I was working on a requirement in ServiceNow Virtual Agent (Yokohama) where I needed the main topics to appear again automatically once a topic conversation ended.This requirement was specifically for LLM Topics, and the default "Anything...
Hi everyone, I’m trying to send a Virtual Agent notification message to Microsoft Teams (Conversational Interface) when an Incident is resolved.The notification works fine for the Service Portal, but nothing is delivered to Teams.Is there anything el...
click on edit and Select Data Visualizations on dashboard .In the configuration options, look for the Column and Row menu and ungroup it.uncheck the option “Show column filtering” to remove the filter.Click Save on the top-right corner.
So we upgraded to Zurich from Yokohama on the weekend ... Virtual Agent topics that worked fine on all previous resources are suddenly not working. Here are two things I've noticed so far: 1. Contextual search displays the word "undefined" beside th...
created custom table records through record producer and the custom table extending task table. now i want to create approvals and tasks once the record is created. I have used Flow designer but the sctasks and approvals are getting created but they ...
We want to add a “Home” button in the Virtual Agent (VA) chat header, similar to the “Start conversation” icon. When the user clicks this Home button, the VA should restart the conversation by triggering the Greeting setup topic again.
