Servicenow Integration
can Anyone explain about the integration, and how many ways for using them and what difference Between Them .
Forum Posts
Difference Flow Designer vs Workflow
Flow is the modern, recommended tool for building automated processes in ServiceNow, featuring a low-code, visual interface with reusable actions and better integration capabilities. Workflow is the legacy tool, which is still supported but less intu...
Make Rejection comments mandatory when an approver rejecting from email
Hi Team, I have a requirement, When approver reject a request via email Make Rejection comments mandatory. Kindly suggest some approach to complete this requirement
Resolved! UX Form Action 'Resolve' update UI data but do not save in Service Operations Workspace
Hello Community, There is an OOB UI Action called "Resolve" on incident form within Service Operation Workspace.When I click button, enter data to pop-up fields and click "Resolve", all data is inputted correctly, but form do not save.I was hoping s...
Having Trouble Getting a Catalog Variable’s Display Value to Show in Service Operations Workspace
Hello, I’ve got a catalog variable called departing_customer (reference to sys_user). On the catalog item form, I already concatenate the user’s name, employee number, and title — so it shows something like:John Smith – 12345 – Software EngineerThat...
Resolved! will the attachment be carried to the Catalog task whatever I attached in the catalog item?
I have an attachment and i have added via catalog item view and it s available in the RITM after creating a request, but it s not present in the Sctask. How can i bring in Sctask ?
glide.integrations.active.session.life_span sys_property clarity
Hello, I have a directive to enact the suggestions made on my impact scorecard When I go to update the glide.integrations.active.session.life_span property we had it set to 0 ( never expire) and we need to change it an actual value to be in complian...
How to hide Price Quantity and Total from My Task Page
Hi Experts I see these price quantity and total when I navigate to My Tasks page using Employee Center to see my approvals. How do i hide this?
Issue with Report Export: Missing Columns when Exporting Report
Background:We had a report called CSAT Survey that pulls insights from the Assessment instance table. The report contained around 600 records, and when exporting the data to Excel, we noticed that only a few columns had values while the remaining fie...
how to configure virtual agent
i need to configure virtual agent
SLA Timeline issue after Upgrade to Zurich
Hi team, After upgrade while we were testing some test scenarios we encountered a error : java.lang.NullPointerException: Cannot invoke "com.glide.script.GlideRecord.getViewDefinition()" because the return value of "com.glide.script.GlideElement.getG...
Now Assist in VA Branding Issues
Hello, We are currently implementing Now Assist and I am having issues with the chat box's branding. It is not accepting any changes to the colors that I make. I believe everything is configured correctly because when I change the icon or chat head...
ChatGPT said: CI field not changing color after state change script. How to fix it?
I created an onChange client script on the Task table that shows a confirmation message when the State field changes. If the user clicks OK, the Configuration Item (cmdb_ci) field should become mandatory and highlight in yellow for a few seconds. The...
Resolved! Incident -Template creation and manage
Hello, which role is required to create a Template in Incidents? we don't want to give Admin role for a ITIL user just for this Template creation purpose, so are there any other role available for this purpose.? Thank you,
Duration field should contain the time from the time opened to resolved.
HI Community, I have a requirement, in scoped application table called K case in this table we have field called opened at and resolved at where it show date and time of the case opened and resolved and there is field called duration.In this duration...
