How to hide a specific issue category from Virtual Agent chat?
I want to hide the specific issue category option from the virtual agent chat. Can you please anyone suggest how to remove or hide the specific issue category form the chat options?
Forum Posts
Copy multiple attachments from orderguie attachment variables to RITM
I have 3 attachment variables in order guide, i wrote a below business rule to map those attachments to the RITM, but it is copying only one attachments other 2 are not. (function executeRule(current, previous /*null when async*/) {var gr = new Glide...
some fields are hidden on "Update All" / "Update Selected"
Does anyone know if there is a way to control the fields on the form that gets opened if Update Selected or Update All is being used?
Resolved! Duration field data is not showing correctly in Data Visualization ?
Hi,I have an table which contains fields type = Duration. I created data visualizations related to this field inside the table and I noticed the data seems to be incorrect. Here are the attachments My data visualization only have these configurations...
How to redirect users to workspace from links in the list view to consult their incidents and RITMs
We dont need to use the UI core anymore to display any incident or RITM, please help
Regarding 3 strike rule
I have a code for 3 strike policy, is there any way around or optimization for it?var MANILA_TZ = 'Asia/Manila';var SCHED_ID = '06d3639edb34e510ee8fdf0bd396199e';var dc = new DurationCalculator();dc.setSchedule(SCHED_ID, MANILA_TZ); // Cache for Cata...
No option to return to initial option to All Topics
Hello Experts, Here in below image there is No option to return to initial option to All Topics,is it achivable to see All Topics option insted of directly exiting the chat?if yes please help with suggetions or hints or ideas.. Thanks in advance.
Notify the MS teams through Now Actions from ServiceNow
Hi All, We have received a requirement to receive for Offboarding immediate termination an email noification should be triggered to MS teams channel/Chat from ServiceNow.To achieve this we are following this ServiceNow document: Install the Now Actio...
Resolved! ServiceNow: Best Practices for Custom CI Lifecycle Stage/Status
Hallo ServiceNow Community In a scenario where Company X enters the hardware asset (server) lifecycle at the 'Deploy' phase (specifically 'In Test' or 'In Transit'), and does not handle product model creation or hardware asset purchasing/inventory m...
Resolved! Parsing email body into Inbound Email Action
Good day, I'm trying to figure out how to get data out of a table in an email, and I've scoured multiple articles and utilised this already - How to read body text in Inbound EMAIL Flow - ServiceNow CommunityHowever, it doesn't work for our instnace ...
Resolved! i want to add attachment in the ritm from inbound email action.
(function runAction(/*GlideRecord*/ current, /*GlideRecord*/ event, /*EmailWrapper*/ email, /*ScopedEmailLogger*/ logger, /*EmailClassifier*/ classifier) { // Implement email action here var cartID=GlideGuid.generate(null); var cart= new Car...
On Call Scheduling
Hello everyone, I'm new here and I'm setting up the on-call system.I'd like to know why the activation rules don't work when I set the priority and group.I removed the priority and it worked, but I'd like to know if each escalation step shouldn't tur...
Create Form Appear As empty Form
Hi, I have Custom Table Called Equipment Request I created for it ACLs "CRUD", I try make the user see only his requests so I created new module called "My Requests" and in its Link Type I made the table Equipment Request, and I create new Acl "read"...
Resolved! User can not see the create form
I created custom table called Equipment requests and I created Acl to mange the creating operation I allowed to any user has role (user) to create a new record, now "New" button appear in the table list but when user click on it the form appear with...
Interactive Filter
On our ServiceNow Dashboard, we are using an Interactive Filter to select weeks. The expectation is that when a week is selected, the Request Items and Incidents displayed should update accordingly — filtered by that week and grouped per resource.How...