Hi All, I can see the journal entries for the incident, but they are not displayed in the incident notes section. The same work notes are displayed on the incident task. This is happening only in random cases, not all incidents . There are only 10 e...
Hi All, We have a requirement on the predictive Intelligence feature in ServiceNow, to categorize incidents (Auto populate the category and subcategory fields on the form) based on the value input in the " Description" field in the incident form. As...
Hello all,I want to hide the 'Create Emergency Change' Model / Interceptor in the Service Operation workspace when the incident priority is P3 or P4.It should be visible only when the Incident Priority is P1 or P2.How can we achieve this, and are the...
In ServiceNow, prioritizing chat queues for agents in Virtual Agent or Advanced Work Assignment (AWA) can be achieved ?Could Someone please help me how to set it up to ensure an agent prioritizes Chat Queue A over Chat Queue B?
Hi everyone,I'm currently learning ServiceNow and focusing on Catalog Item development.Can anyone please share 10 to 15 real-time catalog item names that are commonly used in organizations?I'd like to practice building them in my PDI environment and ...
Hello Everyone,Good Day!can anyone help me in the requirement.I have a requirement on walkup check-in portal, as you know as the schedules has shown on the portal page as per the schedule selection of walkup location.Now i want to display the schedul...
I am sharing the ask to implement as below with user acceptance please help me in complete this request step by step: Cloud Load Balancer As a CMDB Manager, I would like to add the health rules for Cloud Load Balancer to view the CMDB Health Dashboar...
ServiceNow Technical Interview Questions – Quick Reference Guide I've Created a focused document covering frequently asked interview questions on ACLs, Business Rules, UI Policies, and Client Scripts in ServiceNow . This resource is especially help...
So issue is with a windows server, When it got discovered by midserver it is classified as computer, but through SCCM integration it is classified as Windows server. due to this it's class and few more fields are keep changing daily. What action I co...
Hello Everyone, I'm having a requirement to Create Standard Change from RITM and set Change parent as RITM reference.I did created below UI action which takes me to the standard change templates landing page,var url = new StdChangeUtils().getURLForTa...
Hi everyone, After installing the latest Teams Virtual Agent plugin, we've noticed that a Search Text field is now displayed above Select Option choice lists in the Teams interface.This wasn't previously visible — it seems to have been introduced by ...
Currently the same bell ringtone is used for new incoming chats and response messages during live chats. For a chat agent, it would be helpful for them to have a different sound for new incoming chats as it will help them to differentiate which chat ...
Hello All, While Agent accepts the conversation or after the conversation completed between Agent and user from Chat Bot, Records are not getting created in 'Chat Queue Entry' Table, can any one suggest me why the records are not getting created. Tha...
I manage a dashboard that has multiple reports and recently noticed 2 reports are not generating results. I believe the report owner might be pulling data from the wrong table but am not sure. The goal is to see all Active and closed (Last Month) Cha...
Hello Experts,I have enabled Issue auto resolution on my instance and setup Task SLA as 15 minutes to unassigned the incident if virtual agent doesn't solve the problem. However, if user accept the notification the define SLA which is 15 minutes does...
