SC task form should not be editable except admins

[priyanka1028]

Hi Team,

I have one requirement where I need to restrict editablity of SC Task form including fields, work note and additional comment posting and related record new and edit button.

How can I do this requirement?

[Jaspal Singh]

Hi Priyanka,

Did you update ACL of type Write for SCTask table? If not, you might need to look into it to get it worked.

[priyanka1028]

I think using ACL I can do for fields but for work notes and related list records what should I do?

[Sandeep Rajput]

@priyanka1028 Update the existing write ACL on the SC Task, in the roles list, remove all the roles and add admin role. This should prevent other roles from editing the SC Task record.

[Pravindra1]

There is an ACL which allows write operation in sc_task table to users having role 'sn_request_write' & 'itil' . you need to update (remove 'sn_request_write' & 'itil' and only 'admin' ) it to get it worked.