Script Creating Change Record but then Record is not Found

fcaruso123
Tera Expert

‎02-04-2025 08:02 AM

I have a scripted web service used to create a change record. The script pulls values from JSON object and assigns to individual fields:

 

var grCHG = new GlideRecord('change_request');
grCHG.initialize();
grCHG.risk = dataJSON.risk;
grCHG.start_date = dataJSON.start_date;
grCHG.end_date = dataJSON.end_date;
grCHG.insert();

 

This is working correctly except when one of the date fields is sent with a bad date format. The insert() is running successfully, I am getting a change number returned, but when I go look for that change number it does not exist. No errors are getting thrown. I can do a GlideRecord lookup of the change number immediately after the insert() and it finds the change record. But when I go into the platform the change is record is not found. If I remove the dates from the insert the change is created and I can locate it in the platform. I looked in deleted records and its not there.
 
How does the change get created successfully but then cannot be found?
 
Thank you
Frank
 
 
 
 
0 Helpfuls
  • 503 Views
5 REPLIES 5

Runjay Patel
Giga Sage

‎02-05-2025 06:42 AM

Hi @fcaruso123 ,

 

Whats the date format are you receiving? If you can share then i can give you the code.

 

-------------------------------------------------------------------------

If you found my response helpful, please consider selecting "Accept as Solution" and marking it as "Helpful." This not only supports me but also benefits the community.


Regards
Runjay Patel - ServiceNow Solution Architect
YouTube: https://www.youtube.com/@RunjayP
LinkedIn: https://www.linkedin.com/in/runjay

-------------------------------------------------------------------------

0 Helpfuls