Virtual Agent New button
Hi All, Could someone kindly assist me in adding a new button labeled "Create Incident" below the "What would you like to do" section? Thanks,Ranjani
Forum Posts
Resolved! "Page not Found" when I click the dashboard in the workspace through analytics center
Hi @Community Alums, I created a custom workspace through the App Engine studio, when I tried to add the dashboard I could but once I created the dashboard from the analytics center, it did not direct me to the next page instead it shows page not fou...
Resolved! Report Trend by Day-of-Week and Hour-of-Day
Hello, I am trying to produce a very specific report on requests (catalog tasks) and incidents that trends by day-of-week in the X-axis and hour-of-day in the Y-axis.It appears that the options to trend by are only available for the X-axis.I can only...
Resolved! What is the impact of moving update set one after one and moving all together?
We have created 3 update sets belongs to same story moved them one after one to higher instance that's working fine now we have been told that move all together to another instance.now the question is when I am moving all together as group out of thr...
Query Business rule doesnt restrict the list view records
Hi, I have written a before query business rule to restrict the display of articles on KB homepage based on the category.BUt in the list view all the articles are still visible. How can we restrict. Please suggest
Autopopulate req for inside variable set variable
I want to autopopulate logged in user in Requested for variable(Ref type). The variable contact is a part of variable set contact_and_account. For a perticular RP want to do this using client script. please help.
Agent availability Report
Hi All,There is one requirement to create report for agent availability marked in 'Service Operation Workspace'.We need engineer availability report based on the following criteria.Assignment groupTime available on daily basisAverage availability on ...
Resolved! Default Max character limit for Catalog variables
Hi,What is the default maximum character limit for catalog variables? for Example single line text and Multiline text?Also pls provide any servicenow doc's for reference for the same. Thank you!
Send Survey 3 days after Start Date on a Variable field
Hi, We have a start date field on a variable in RITM, we'd like to use that as a reference and send a survey 3 days after that start date. Any suggestions on how to approach this? Business rule on a trigger condition?
transform map
Hii, I want to update the emails of some users in my user table using transform map. I have created a xml file with the user ID and New emails. loaded this data and also created a transform map. but its not working.
Please help me identify the script that populates the survey page with ticket information
I need your help identifying the script to add additional ticket details such as "description", "requested for" and "assigned to" to the Survey submission widget page in the Service Portal. Currently, the survey page displays Incident number and brie...
Can you remove user access to filter on a field, without removing access to that field itself?
We have a unique requirement from our customer where they want to filter down the options a user can choose from when filtering data without removing their access to those fields on the form. It's okay if these fields can't be viewed on the table. Is...
Resolved! Visualizing Data in ServiceNow Report (Bar Chart for Custom Table)
Hello everyone,I'm hoping to get some advice on visualizing data in a ServiceNow report. I have a custom table with a "Name" column and a "Total" column displaying a numeric value. I'd like to create a chart, like a bar chart, to represent the data i...
How can I change the Portuguese in the step bar of this module?
How can I change the Portuguese in the step bar of this module?
Resolved! project form related list not showing project tasks created through workflow
we've a project table Pod Projects [u_pod_projects]. Now, we've a requirement "when new project is created, it should create certains no. of tasks on task table based on Project Stage field." project stage -proposal : 2 tasksproject stage -run/depoly...
