Reference field referring to user table
Hi, I have a reference field named "TRO" on the incident which refers to the user table & we have to show users who are part of the "ABC" group. Can someone please help me out on this? Regards,Chirag Jain
Forum Posts
How can the Requestor Details be populated in MRVS variables?
Hi Everyone, I hope you are all doing well. I am currently working on a catalog form that includes several variables: Name (referencing the User table), Department, Work Location, Telephone, and Email. When the value in the Name variable changes, the...
Resolved! Inbuilt Table in ServiceNow for handling Parts ( consumable IT asset)
Hello Everyone, I would like to know if there a preexisting table in ServiceNow that is designed for handling Part (consumable IT asset). Allow me to further explain myself by what does a Part means. Part is something that once is received is not tr...
Form Customizations
Create an application called “NeedIT” it should be visible to ITIL users. The application should have a table call “NeedIT” custom table Fields are as follows: - Number String- impact same as the incident- urgency same as the incident ...
Generate Assessments for Security Incident Records
I want to generate assessments for security incident table every 15th day of the month. I'm using a Scheduled Job to run the script, but I'm not sure if I'm using the right function to generate the assessment record. Looking for guidance to ensure I'...
ATF - Risk Assessment Popup
Hello, I've been trying to interact with the risk assessment popup within the change request form. However, I haven't been able to. Does anyone know how I would go about doing this?
How To Find Out How An Incident Was Created
Hi, I need to find out how several incidents were created. On the incident table it says it was created by "X" user but the user states they did not create these incidents. The incidents did not come from the record producer and I do not see that the...
Need to send notification when worknotes or comments in updated in sc_task table
HI Community, I have a requirement, need to send the notification to the user mentioned in the variable in sc_task table.When a request is raised, and it generated the task in the task there will be variable named Email notify (list collector field) ...
Transfer multiple attachments from ServiceNow HR Case to BMC Helix Incident
Dear Friends, We have a requirement to transfer files attached to HR Case to BMC Incident. If HR Case is attached with a single attachment, we can transfer it successfully to BMC Incident.But, if HR Case is attached with multiple attachments, we are ...
How to pass current user's username and password to REST Message as a parameters?
Hello Team, I have a requirement to export the list of data into Excel and open directly in Google Sheets. For that we have created a context menu, script include, flow designer and REST Message. We are calling the REST Message from the flow designer...
Highest number of incidents created
Hello developers, I need to get the highest number of incidents created by a particular person. Any help is appreciated, Thanks!
Resolved! Transactional worker failed to complete runnable work, transaction id: d4ccce3d47568e101bed4c2f316d4
I'm getting the following error when trying to get a response back from the virtual agent to a bot within Teams: Transactional worker failed to complete runnable work, transaction id: d4ccce3d47568e101bed4c2f316d43c1: com.glide.cs.qlue.module.custom....
Issue with Business Rule in sc_req_item table
Hello Everyone, I have written a business rule in sc_req_item table. Using it, I want to update the value of a field which in sc_cat_item. u_qty_available_in_warehouse is the field name I want to update. I am attaching the snap of the business rule....
Resolved! Same user with the same roles perform differently in two ServiceNow instances
Hi, I have two ServiceNow instances. Both are Vancouver. Let's call them Dev1 and Dev2).I have the same users and roles in both.Final users in Dev1 can read a particular custom table because they have a read-access role on that table.However, final u...
Resolved! Catalog Item Review Process
I am looking for the best way to automate a verification process. Th process will allow my catalog item owners to verify that the items are still required and they are still the owner. Any thoughts will be greatly appreciated.