servicenow
If the current incident is a child incident, add a info message with a clickable parent incident number.
Forum Posts
Why are all flow execution users (create_by) set to "system"?
Why are all flow execution users (create_by) set to "system"?How is the situation different when the execution user of a flow is the name of the person who executed it and when it is system?
Resolved! ACL for Table Restriction when user is given a specific role, How?
We wanted to restrict a user with a specific role from accessing a table if they don't have any pending ticket assigned to them or their assignment group. Context: External users will have a role called "restricted_itil" where they will have access t...
is(Dynamic) and additional condition in database view
Hi All, I am creating database view on asmt_metric_result, asmt_assessment_instance and incident. I need the result to be visible to me for a specific incident survey and only if I am part of the Inc assignment group. I need help to add the sys id of...
How to add Serial Number to hundreds of assets
Hey Community,I need some assistance. We use the procurement module so when we purchase assets, they are automatically created when received. We then receive an excel sheet with the hundreds of serial numbers for the assets. What is the best/easiest ...
Resolved! How to override default notifications from inherited tables without disabling them?
I have a custom-scoped application that inherits from the incident table. I created a new notification to notify the caller/customer (caller_id) when an additional comment is left. However, there are two notifications sent right now. One the notifica...
Notify Assignment Group when new case created or reassigned
With script and without scriptNotify Assignment Group when new case created or reassignedHowever unable to trigger the notification.
Restrict to add card in VTB board
Hi, I want to Restrict to add card like create a new project task in VTB board on role based, can anyone suggest a Business rule or any other mode to achieve it, please help me on it. Thanks in advance.Bhanu.
All case visibility for one particular user
Hi All, We have requirement, where user X needs to see all cases related to account Y even though she's not a opened by, internal user or in watchlist. Could you please help me with steps I need to follow here? I need to create BR here but how do I ...
Default AWA Reject Reasons
Is there a way to have a "null" option for the Rejection reasons dropdown? This way we can make sure the agents are actually selecting the correct reason and not just the default first one as it shows up in the list. This would also help with better ...
Item Field Read Only In RITM Level Read-Only
How do I make only the Item field on the RITM level read-only.
make fields Read only in sctask
Hi @Ankur Bawiskar , I have seen your previous solutions they are very helpful, can you help me with this requirement.When user submits the form with feild values "Australia" or "USA" and submits the form sctask is created. Then a particular user con...
Virtual Agent Lite Setup
Hello Everyone! I have a problem with the VA lite version of a client. I already activated all the plugins and the ITSM Self Service Lite. The issue is that it looks like this:This is a client instance example. Instead of this: This is my personal d...
Step Based Fulfilment
Catalog item For Task fulfilment using the Step Based Fulfilment,I would like the Task to be generated with one of the variable answers/input. Could someone kindly help please?
Resolved! VIP Priority
Hello All I setup VIP flagging some time ago and it is working as expected, today I have been tasked with changing the priority. If the caller is VIP then Impact and Urgency should auto-selected to High, so Priority would be critical. can the communi...
