Hi,We are trying to configure the Virtual Agent for catalog items and we are facing some challenges in configuring the same.As per the ServiceNow, the catalog item having unsupported variables and catalog client script, the catalog item will open in ...
I am having difficulty syncing related list data from one environment to another, specifically in cmdb_ci table The data sync process is functioning correctly, but the related list data is not being transferred to the next environment. Can anyone pro...
Hi,Is it any way to pause the VA until a certain condition fulfill and after to continue the VA flow?I could see that I can pause for a number of seconds but I need to wait until the user submit an assessment and we have the results in the tables.
Hi, I am creating a new workflow for service request. What I am trying to check is when a request is created then the workflow should check if the variable cost center contains "PV90" then it should move forward and go for specific user approval. Ca...
Do i need to transfer change close notes to corresponding incident or problem??
Hi All, I am currently configuring Virtual agent and working on AI search. Is there a way to improve the AI search accuracy/relevancy of the knowledge articles that are offered after a query has been entered. If I enter garbage into the query i.e "a...
I do not think this is possible but asking just in case.When an agent goes offline and there is no one else available in the queue, is there a way to send an alert to the agent going offline?
Hi All, I have a catalog item.Added variable select box (persona grouping) and gave few values in it.added one more variable select box (persona) and added few values in it which are dependent on persona grouping.wrote a onChange catalog client scrip...
Hi, I am trying to empty reference field values using excel import but it is getting ignored. Kindly help. Thanks,Sukhjeet
I want to specify a topic block that transitions by language in VA.Using the Script action utility, I want to use LiveAgent_language in Context variables to automatically get the user's configured language.Does anyone know how to write a script?
Hello, I'm looking to ask a question about the OOTB script editor. When we are scripting, we want to prevent the appearance of matching variables or recommended functions at the bottom as we type characters, as shown in the image below. Is it possibl...
Use Case 2 Short Desc: Change Request Calendar Email Notification Template Change Desc: Calendar Email Notification needs at least Short Description in the Subject, maybe more in the body if we have standard body verbiage. cf CHG0030066
I have a requirement on a catalog item to take a list collector that then needs to then copy a specific value of those collected records to a multi text box upon submission. Example: Catalog item has 3 records with a 6 digit number for a Display Val...
We use the playbooks in service management but we have an issue where I hope you are able to help. Our playbooks refresh on a eretic interval. Where do we control the refreshrate?we are using them in CSM and service operations
Hi Everyone,I am trying to be able to create a Request/sctask from the Incident form to allow technicians to convert the incidents to the proper ticket when a users submits incorrectly. I followed the steps below but all that is happening is a reques...
