A couple of users are getting the "Insufficient Privileges" error when creating a couple of records in a row in the now mobile app. This happens in production environment and it is difficult to test and probably reproduce and trace the problem on pro...
Hello Team, When the incident state changes to OnHold, am automatically attaching a file to incident record through below script.File is getting attached but no content is available in the file.Below is the code. (function executeRule(current, previo...
create report Average time from New to Assess state (Change Request).i have created indicator source, automated indicator, Script But its showing 0. i have attached Screen shot please help where am mistake .Thanks in advance
Hi Everyone, Please share notes on REST integration and flow designer. 1. RESTInbound integration with example Outbound integration with example 2. Flow designer Thanks in advance
Hello Community,I have a requirement as below :I want to create read and report view ACL on a table.Thank you in advance.
Hello Community,I have a requirement as below :I want to hide a UI action on change record table for a specific group.Thank you in advance.
Hi All,We have a requirement to create Rate Card "Per Hour". Scenario is, user working out of business hours will attract a charge multiplier of 1.5 times and any Sunday or Holiday work will attract a charge multiplier of 2 times. We have field "Inte...
Hi All, Can some one please help to know why the "Planned End Date" field in the Project Task in Business Change displays different date&time when we change it manually. We upon trying to change the value from one date to another and save, we could s...
Only caller should be able to re-open the incident
Hi all, I'm facing issue In VA Instead of a welcome greeting and showing me everything I'm getting (product issue, etc.) as a topic recommendation, help me with your solution. I tried a lot by changing the welcome and topics, but still, it remains th...
Hello All, Sharing the experience that I came across to display multiple choice values via script. Use Dynamic Input Choice under "User Input" component. (function execute() {//Choices are modified as "Value - Label" pair expressions for Password...
Hi team, we have a script to accept the values from user via virtual agent and set the filed values as below using script action utility. Now we need to add the value as "Virtual agent" for the column contact_type. By default it is taking self-servic...
I do not want Due date on my Ritm .how can i turn it off. Can you please brief how the due date is coming in approval field as well
Technical Service has a field for CSI ManagersThere is an approval group containing all CSI Managers I need to trigger the approval, to not go to all CSI managers in that group, but to the specific one defined on the Technical Serviceie: not trigger...
the following script works in globla applicationwhen iam trying the same in our one of the scoped application iam receiving the below error ERROR: Function addInclude is not allowed in scope (my scope name) var session = gs.getSession(); var timeZ...
