Email script in Virtual agent( Provider notification)
Hi All, How can we add email script in provider notifications .added email script but it is coming as mail_script: surveryurl and not as link. Please help
Forum Posts
How to Set Dafult value in the date picker Service Portal
I want to prefill today's date in the date picker field in the Service Portal. Is there a possibility?Html<sp-date-picker field="::spDatePickerConfig.startTime || {}" sn-min-date="min" ng-model="start.value" sn-include-time="false" sn-change="timeCha...
Resolved! How to check the existing functionality for, when we create a reference type variable?
How to check the existing functionality for, when we create a reference type variable which column will be shown when we select a particular record?
script include not returning correct values
Hello, I am calling script include from Reference qualifier, My requirement is if logged in user is not a manager, then only his name has to be showed in the Requested for variable, Logs also get executed.Even though the condition matches it is retur...
Remove User from a group with flow designer
Using a flow, I want to add a user to a group. However, I want to first check to see if the user is in SNC External group. If yes remove the user from the group before adding to the new group. If no just proceed to add the user to the new requested g...
Virtual agent reporting
How can you see what is being asked of virtual agent by site that it is placed on? (we have VA deployed on 19 sites)How can you see what is be addressed through self-service and being resolved on each site?
Show Catalog item if the asset state is "In Stock" and Sub State is "available"
I want to show to catalog item on portal if the asset state is "In stock" and sub state is "available". Otherwise hide the catalog item.
"Email Access Restriction" does not work
Hi, We are using "Email Access Restriction" on our HR lifecycle events table - but the restrictions doesn't seems to be working. Did anyone encountered this issue? what can be the reason? seems like a simple setup.
Issue auto resolution : Virtual Agent is not un assigned even after task SLA is Breached
Virtual Agent is not un assigned from incident even after task SLA is Breached on table "sys_cs_auto_resolution_context".
how can i put in a check what it will check on the stock room for availability at reassigning sctask
i have a catalog form created. 1. how can i make it automatic populating the stock room field based on the configuration of the stock room ? 2. how can i put in a check for stock availability in that particular stock room of the item in the varia...
How to make a "Custom with label" field get the value of the table and display it on portal
Hi everyone, I wanted to know if it is possible to use a "Custom with label" field to get the value of a field in a table and display it on the portal. I have never used this type of variable so Im not sure how to do this. The field is this case is t...
Live agent is not showing avg wait time to end user
Hey, We have an issue where if an user start a live agent topic from ms teams and if live agent is online but not accepting the chat, then the virtual agent just keeps the user on hold and there is no message from virtual agent even after minutes lat...
Auto populate fields in timecard
Is it possible to autopopulate fields in timecards where the value should be the same from the case form.and when hitting new button in the timecard the services field should be autopopulated based on the value of the same services field from the cas...
My interactive filters are not working on customised dashboard
I had to apply a filter in a dashboard where it need to show report of 28 different persons in different assignment groups, Now when I'm trying to apply interactive filter like Assigned to I need to add 28 members names separately which is difficult...
Auto-populate field when selecting checkbox
I have a requirement to auto-populate customer info when the checkbox is selected. For example from the screenshot provided, Fred.Luddy is the 'Created by' name. When 'Populate Customer POC from Created by' checkbox is selected, the first and the las...
