Resolved! critical incident map module under incident
Hi I need some info or document link of how the configuration done for the "Critical incident map" module in incident management.
Forum Posts
'For Each Item in' working only for the first record
I`m creating and testing a flow. But I`m having a problem with a instance 'For each item in'.Works fine until the step 5. But on step 6 the email it's sent only for the first record. When i test the flow it's found 3 records, that's correct. But th...
Resolved! Not able to view records in a table
HI Team, We have a custom table created in scope "xyz" which is extending Case table which is in "Customer Service" scope.We have created Read ACLs for custom roles for both the tables but still when we are trying to access via ALL in the application...
Resolved! Link to Portal
Hi Requirement is on email there should be a Link which redirect user to the Service Portal and on there is a account name variable which is a reference variable it should be autopopulated.
Resolved! cliemt script
I need to check whether the number field has even or odd value. If it is even then I need to display the message that field has even value.Here is my script:function onLoad() {//alert("You opend the boom form ");var fieldValue=g_form.getValue('Number...
Escalation Process | Impact on SLA
Hi All, I have few questions regarding escalation process in security incident response module.1. If a security incident is escalated from one security analyst to another, does the system store information about who was the previous security analyst ...
Empty CI's created in Configuration Item table with empty/blank Name in production
Empty CI's created in Configuration Item table with empty/blank Name in production. Please find the below snippet
Resolved! Integration Check
@Sohail Khilji @Dr Atul G- LNG @Ajay1195 @Community Alums or anyone else please help me integration with SAP HR via batch job that loads manager/department/business unit. Where are the ways we can Check the Integration set up is already there are ...
Resolved! How to create the flow
Hi,How I can create a Flow such that when a record in created in the table- Approval goes to the Creator’s Manager.Give me the complete steps. and also the testing steps
Set Mandatory Filed False on Form Update/Saved
I want to make a mandatory field false want when the form is updated/saved. if the "work notes" field is mandatory, it should false mandatory condition when the form is updated/saved (only for that particular transaction in the client, meaning only u...
Based on Caller Location assigned to filed users is populate
Hi All, On incident form if we select caller, caller to belongs to any particular location, assigned to field should be display on that user location users only. Ex: Suppose caller is belongs to Bangalore, assigned to field show only same location us...
Resolved! Struggling to populate MRVS from catalog item form
I have been working on this for days using various other posts from the community and can't seem to get it. I have a catalog item with a MRVS at the bottom of the form. When a value (the household name) is populated on the main form, I need all the...
How long does the 'updated' flag for Incident Table persist?
When an Incident record in a table is updated, a flag is set denoting the action.How long does that flag persist? Reason for question:I am using Zapier to share information about Incidents in ServiceNow with ConnectWise PSA.I can trigger a Zap in Ser...
Report configuration
Hello community!I'm trying to make a 3-year report on the interaction table, precisely to compare the number of records opened monthly per year.But in 2022, the generation of records only started in March and this is causing the problem in the image ...
Resolved! HI All
HI All, I have 3 fields 1. star date2.end date3. count days i want difference between dates in 'count days' Please help us i need code client script & script include also Thnaks
