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‎08-13-2024 05:57 AM
Hello folks,
I have a requirement where i am submitting catalog form which is creating ritm and ctask but with the same workflow i need to create another ritm and one associated task which will get assigned to Service Desk for reporting purpose .
Scenario:
Cat Item: ABC will create ritm-1 and Ctask using workflow and parallelly it should create another ritm-2 and one associated task for ServiceDesk and that should contain the short desc of ritm-1.
is there any other way to create just a task for Service Desk instead of creating another ritm-2?
Solved! Go to Solution.
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‎08-14-2024 03:06 AM
If you add it to the same workflow, it will have the same workflow attached, since it's created in the same.
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‎08-13-2024 06:39 AM
What is your requirement? Do you need a new RITM and a new TASK or are you looking to just create a new TASK?
Both can be handled from inside your workflow. Just add two 'create task' activities in it.
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‎08-13-2024 07:36 PM
What if we create another ritm and its associated task will that new ritm have the existing workflow attached? requirement is like when the catalog form is submitted i am creating ritm and its associated tasks in workflow but the same time i need to create parallel another ritm and 1 task which is currently not a part of workflow.
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‎08-14-2024 03:06 AM
If you add it to the same workflow, it will have the same workflow attached, since it's created in the same.