Hello Community,Thank you all for the incredible insights, templates, documents, and resources you’ve shared — they’ve been immensely valuable.Personally, I’m very grateful for the support and collaboration.As we begin this new quarter, I’d like to o...
Hi everyone,I'm working within a scoped application and trying to programmatically generate a History Set record. I found the GlideHistorySet class in the documentation, but I'm not entirely sure about the correct usage or best practices for implemen...
I have created workflow and created inbound email to get attachment from the user and the attachment should be copied to demand. I created BR for this part is working fine but after checking attachment in demand it should trigger approval but it seem...
I have a use case for client script in ServiceNow and i also write script for that but it is not running properly. can anyone help me to find what is wrong in this script. Disable a field for specific rolesUse Case: Disable the "Assignment Group" fie...
Hi, Requirement is when incident sla (Business elapsed percentage is greater then 75%) and when incident assignment group is ABC1 or ABC2, email should trigger to particular users(tester1 and tester2) + incident assignment group(only which group memb...
I’m currently using the HR Service Delivery (HRSD) module, and a Tier 1 case is automatically created whenever I send an email to my HR General to create a group using email inbound. I would like to prevent the automatic creation of the Tier 1 HR cas...
I have a report based on the import_log table that I want to share with a user who is part of a specific group.I performed the following steps: - Shared the report with the group.- Created a custom role and assigned it to the group.- Created both rea...
We have integrated ServiceNow with Amazon Connect. Whenever any calls is answered by any agent the interaction is not been populated in the same tab, but the interaction is being created in the backend. /nav_to.do?uri=sys_ui_page.do?sys_id=4c1fdcd4e...
Hi, I recently requested for the instance and installed all the plugins that were needed for me to work with the virtual agent designer. After installing the plugins I have been getting the following issueCan anyone help me with this?How can I resolv...
Hello. I have catalog items that have an attachment variable. When the virtual assistant presents this catalog in a conversational manner, the file gets attached to the sys_cs_conversation_task record. I would like to script a way to make this att...
How can we convert below schedule job script logic into scheduled flow.Scheduled JOB Which run Daily:var EVENT_NAME = "pending.change.task.email";var taskGroups = {};var now = new GlideDateTime();var gr = new GlideRecord('change_task');gr.addQuery('a...
Hi all, Some questions about VMW:- Incidents in the VMW are records that the vendor has to work on because of AMS for example (so vendor has a contract with the client for incident management and all incidents have to be resolved) or the incidents ar...
Not able to link RITM number in Requested item tab of related record on any Change record. Clicked on Edit button in Requested item tab then selected RITM number and click on Save button to link RITM, but it does not show any RITM linked on change re...
Primary owner trying to add a few members to a group but he no longer have the Edit button to manage(Add/Update) members, previously Edit button was visible to him. Can any one suggest how can I solve this?
where cen i get a stament of work template??