Identify PHI or PII in ServiceNow
Is there a way in service now to scan to find all incidents that may have potential PHI and PII in them. Is anyone else scanning the incident data and removing/hiding this data?
Forum Posts
Resolved! Virtual agent designer
Hey Everyone, I'm trying to use the virtual agent for the first time . I'm trying to create a new topic block in the designer. still its throwing out an error as below. I tried all the plugins and roles , which seems to be fine.
Dashboard issue with Interactive filters
Hi, I am facing an issue with the top dropdown filters on one of our Performance Analytics dashboards. The dropdown filters — such as Age Range and Assignment Group — are configured under the Breakdown Sources in the dashboard properties.The dashboa...
Flow for Catalog item - Retrieving "Approval definitions" and "Task Definitions"
Hi guys,I need to create a flow that includes one or more "Approval Definitions" (user, group, or Predefined approval) and "Task Definitions" rules.I’m not sure how to proceed. Should I start by retrieving "Approval Definitions" using "Lookup rules"?...
Master Flow handling Catalog Item Requests
We have a requirement to create a master flow handling Catalog Item Requests, We already have a running flow, wants to make changes in that as per conditions - Condition 1. When there are multiple RITM for one request, When we change state of first...
Populate field value to another field in the same table.
I have custom table for storing all the email communication.For inbound emails, sender email address is stored in sender field of the table,For Outbound emails, sender email address is stored in mailbox field.I want to populate the 'mailbox' field i...
Resolved! CMDB & CMDB_CI Difference
Hello FolksCan anyone explain the major difference between the cmdb & cmdb_ci tables in ServiceNow?I understand that cmdb is the parent of cmdb_ci. But what is the key difference between them?Also, can we say that cmdb stores both assest and CI relat...
is Risk asessment mandatory at emergency change or only normal change?
HiiIam a Change Management team, and doing setup our tools service snow, i want to ask, is the risk asessment is mandatory at emergency change or only normal change? currently condition we use emergency change, for any retro activity emergency need ...
Resolved! CMDB & Cmdb_ci
Hello FolksCan anyone explain the major difference between the cmdb & cmdb_ci tables in ServiceNow?I understand that cmdb is the parent of cmdb_ci. But what is the key difference between them?Also, can we say that cmdb stores both assest and CI relat...
Resolved! Custom Workspace
Hi Everyone,I am working on a Custom Workspace and whenever the user navigates to the Homepage of the workspace, a greeting Message Welcome ${UserName) should be Displayed at the top. I know that the logged-in User details are stored in Page properti...
Preapproved change order
When creating a preapproved change (using change models) is there a way to sort the templates by alphabetical order? Or is there some type of grouping ability (such as using categories) so that the user is not presented with all the templates? Thanks...
Action and Action reason are empty in email attachment
Hi Team, When the email is sent the attachment are not getting attach to target. Action and action reason are empty
CSI: CIM and Agile coexisting in a healthy manner
We have Agile module available as well as are implementing CIM shortly.- What do the integration points look like?- What should be managed where - How can we best set this up this integration to avoid resources needing to work in two modules and to ...
User criteria script
Hi, I am trying to create a user criteria to check the user's state using a script. I noticed that in sys_user there is a reference field called location.parent pointing to the cmn_location table. I don’t know how to do this dot walk. I also noticed ...
