Hello everyone,When a customer replies to an incident notification, I want a notification (additional comments) to go to the assigned fulfiller.I thought I found the solution here:Solved: Send notification when user responds to email noti... - Servic...
I'm wanting to change what happens when the Queue Trigger is activated. When the Queue Trigger happens, this is what the user sees:I want it to take them right to the topic, rather than asking this question first. Failing that, I'd like to change wha...
How to Handle Email Properties and sysevent Tables During a ServiceNow Clone?
Is it possible to have 1 or more surveys depending on whether an end user uses the virtual agent and/or live agent chat be displayed when an end user clicks the end conversation button? Many thanks.
Let’s Dive into Creating Mobile Pop-ups in ServiceNow Mobile Pop-ups Overview: In ServiceNow's Now Mobile App, mobile pop-ups provide a great way to display important messages or prompts to users. These pop-ups enhance user experience by providing r...
Hi i have completed my CSA training but not receive the voucher yet and could'nt claim the voucher pls help me on this! THANKS AND REGRADS!Sravani siripurapu
Whenever an associated incident is getting resolved, parent case status if "on hold" should change to "in progress."What will be the best approach for this through a business rule or workflow.
I would like to understand if we can add new fields in Change model specific change request.For example , if it is retroactive change and I want to add field like "Related Incident" showing list of P1/P2 tickets but such change in form layout should ...
Hi everyone,I'm working on a catalog item in ServiceNow titled "Laptop/Desktop Request". It includes several fields like radio buttons, text boxes, and lookup fields. I'm stuck on how to properly configure field dependencies.Here’s what I need help w...
I have around 30 update sets, which are previewed and not commited in production. I don't need the updates from these, what should i do them in production before cloning? I read somewhere that these will get cloned too and will stay previewd in test ...
Hey everyone, i am having a problem in these task in the ITSM simulator:I have copied the code i found in a similar question Yet it is giving me this error and is validating. I have used the same code in the 'Create normal change' UI Action record. A...
Is there a way to limit the number of the queue in Walkup? We do not currently use appointments, only login via check-ins. At busy periods we'd like to restrict the number of check-ins to around 30.
Hello ServiceNow Community, I'm trying to figure out what roles come with ITSM standard (not pro or enterprise). Anyone have a simple way to figure this out? Thanks
Make the change task status pending until the change is approved and then move to open once all approvals are completed.Additionally, when a change is closed incomplete, make the change tasks cancelled. when Ctask is created, set state = pendingwhen...
Hi Team,We have a requirement to streamline the process of ticket creation. The business would like to avoid maintaining multiple forms and instead use a single catalog item/form. Based on the selected "Type of Issue", the system should automatically...
