Hi Community,We are in the process of rolling out Virtual Agent, and in the default chat experience we are using the Dynamic Greeting Topic as our introductory conversation shown below. What I can use some assistance on is the “You currently have 10...
I'm not sure if perhaps our scenario is specific to our enterprise, but given the small size of our team (2 members) we're hoping there is a way to use the Change addition conditions in the CAB Meeting form to filter and only load change tickets into...
Hi, Hope all is well. I need clarity on learning courses, how many badges and courses should i complete to be able to start working.
model categories provide which of the following functions servicenow
I am having trouble with assigning IMS tickets to Technicians within the Walk-Up "Unassigned" Queue. I am getting the following error: I feel like its something simple I'm missing; but what is the recommended process to "check-in" to a kiosk as a t...
After entering the details on the form as shown on the image, user name is not reflecting on the list view.User name field type is reference(sys_user). The is also one BR on that table, however I have deactivated it, still having same issue.Can anyo...
Hi , I am getting below error while hitting REST API outbound POST method , I am using Basic authentication (Auth Profile UserName and Password will be shared by third party tool ?) org.mozilla.javascript.JavaScriptException: com.glide.ecc.ECCRespon...
Hi All,Any help would be appreciated. Scenario is I have made the OOB cancel and Mark As Duplicate buttons in the context menu. When Iam trying to 'Cancel' the record in New state, or even if its 'Mark As Duplicate' selected, its restricted by an OOB...
When external contact is deactivated, it can be activated by admin for security reasons. But it adds shelf time and additional task. Is it possible to provide self service option to external contact with necessary approval workflow (approval by admin...
How to calculate sum of hours for Time Work table and set the value in associated RITM/INC time worked timer.
There is no option to track Agent's Travel back effort from Work Site to Base Location. I want to Create Travel Back Option in AgentApp & WOT Form. Thank You.
I've a requirement to a identify a particular user account whenever added to a group it should prevent the addition and throw a message. However I'm able to prevent the addition but info message is the tricky part here and I've tried client script an...
Hi Experts I want to generate the report on the Incident assignmetn groups.Example : I have the group name software and I want to count the number of Incient tickets which is moved from "software" group to "network" and "itil" group, "servicenow supp...
Hello, I have a list collector variable on a catalog item, which uses variable attributes so that the list displays certain data from each object in the table:I notice that the display of this variable in the RITM (where fulfillers need to update tha...
