Scripting to update the record based on the field changes in RITM

[Aswin Chandras1]

Hi All,

I have below requirement to develop. Can anyone help me on this as am starting development couldn't get much on this.

If the "Preferred model" variable is modified to a non-Empty value for a Hardware or Software request, the RITM's "Short description" is constructed as follows:

If RITM is created from an order guide and "End user not available/created yet" variable is not defined or is FALSE, then <Catalogitem.name> + "-" + <preferredModel.normalizedProductName> + " " + <specificModel.shortDescription (if available)(truncated to only show the characters before the first comma) + "(" + <Orderguide.name> "): " + <Requested for>

ELSEIF RITM is not created from an order guide and "End user not available/created yet" variable is not defined or is FALSE, <Catalogitem.name> + "-" + <preferredModel.normalizedProductName> + " " + <specificModel.shortDescription (if available)(truncated to only show the characters before the first comma) + ": " + <Requested for>

ELSEIF RITM is created from an order guide and "End user not available/created yet" is TRUE, <Catalogitem.name> + "-" + <preferredModel.normalizedProductName> + " " + <specificModel.shortDescription (if available)(truncated to only show the characters before the first comma) + "(" + <Orderguide.name> "): " + <Requested for (end user)>

ELSEIF RITM is not created from an order guide and "End user not available/created yet" is TRUE, <Catalogitem.name> + "-" + <preferredModel.normalizedProductName> + " " + <specificModel.shortDescription (if available)(truncated to only show the characters before the first comma) + : " + <Requested for (end user)>

2) If the "Preferred model" variable is modified to an empty value, for a Hardware or Software request, the RITM's "Short description" is constructed as follows:

If RITM is created from an order guide AND 
   IF "End user not available/created yet" variable is not defined or is FALSE, then <Catalogitem.name> + " (" + <Orderguide.name> +"): " + <Requested for>,
   ELSE "End user not available/created yet" is TRUE,  then <Catalogitem.name> + " (" + <Orderguide.name> +"): "<Requested for (end user)>
ELSEIF RITM is not created from an order guide AND
   IF "End user not available/created yet" variable is not defined or is FALSE,  then <Catalogitem.name> +": " + <Requested for>,
   ELSE "End user not available/created yet" is TRUE, then <Catalogitem.name> +": " + <Requested for (end user)>