Here problem type is a choice type field and is dependent on subcategory. so, what I'm trying to do is, I created one data lookup definition like below images. can we also define category, subcategory and priority, impact and urgency like impact, urg...
Is there a way to allow users to drill-down to Incidents that impact a service and/or service offering in Digital Portfolio Management? Our Product Manager for the DPM product brought up the fact that there doesn't appear to be any way to drill-down ...
we've a project table Pod Projects [u_pod_projects]. Now, we've a requirement "when new project is created, it should create tasks based on Project Stage field." project stage -proposal : 2 tasksproject stage -run/depolyment : 3 tasksproject stage -r...
Hi All, Could someone kindly assist me in adding a new button labeled "Create Incident" below the "What would you like to do" section? Thanks,Ranjani
Hi @Community Alums, I created a custom workspace through the App Engine studio, when I tried to add the dashboard I could but once I created the dashboard from the analytics center, it did not direct me to the next page instead it shows page not fou...
Hello, I am trying to produce a very specific report on requests (catalog tasks) and incidents that trends by day-of-week in the X-axis and hour-of-day in the Y-axis.It appears that the options to trend by are only available for the X-axis.I can only...
We have created 3 update sets belongs to same story moved them one after one to higher instance that's working fine now we have been told that move all together to another instance.now the question is when I am moving all together as group out of thr...
Hi, I have written a before query business rule to restrict the display of articles on KB homepage based on the category.BUt in the list view all the articles are still visible. How can we restrict. Please suggest
I want to autopopulate logged in user in Requested for variable(Ref type). The variable contact is a part of variable set contact_and_account. For a perticular RP want to do this using client script. please help.
Hi All,There is one requirement to create report for agent availability marked in 'Service Operation Workspace'.We need engineer availability report based on the following criteria.Assignment groupTime available on daily basisAverage availability on ...
Hi,What is the default maximum character limit for catalog variables? for Example single line text and Multiline text?Also pls provide any servicenow doc's for reference for the same. Thank you!
Hi, We have a start date field on a variable in RITM, we'd like to use that as a reference and send a survey 3 days after that start date. Any suggestions on how to approach this? Business rule on a trigger condition?
Hii, I want to update the emails of some users in my user table using transform map. I have created a xml file with the user ID and New emails. loaded this data and also created a transform map. but its not working.
I need your help identifying the script to add additional ticket details such as "description", "requested for" and "assigned to" to the Survey submission widget page in the Service Portal. Currently, the survey page displays Incident number and brie...
We have a unique requirement from our customer where they want to filter down the options a user can choose from when filtering data without removing their access to those fields on the form. It's okay if these fields can't be viewed on the table. Is...
