Inbound Action - Create Incident
Hi Does anyone have the OOB script for Inbound Action - Create Incident Thanks
Forum Posts
Resolved! Notification
When the request is submitted on the portal, the email notification needs to be sent to a group. I have added the required fields still unable to do
UI Policies does not work as intended
Dear Community, In one of my record producer I have created multiple UI policies based upon certain selections.Whenever the values are changed the fields that should not display still are visible. And I have also selected Reverse if False for all the...
How to pass URLs in catalog OnLoad script in showFieldMsg
hi Developers, I want to pass the URL links from backend table to the catalog form in showFieldMsg.I am able to get it in array till script include, but unable to show it in catalog script.Kindly help me with the script, also the links should be in c...
Automated test Framework
HI Everyone, Can ATF stores records of custom tables while executing test steps?How to capture the sys id post saving the form?While creating open a existing record am not able to open record which is created in test execution?
Restore attachments related to incidents
We are currently restoring approximately 50,000 incidents from the ar_incident table. However, we have noticed that the attachments associated with these incidents have not been restored. We need the attachments for these 50,000 incidents to be resto...
Report showing Number of CIs having Null/empty values for few fields.
Requirement -> ``Report Showing Count of CIs for a particular field/attributes which does not have values``I was able to download the cmdb_ci_linux_server as excel and create a report, showing number /count of CI which do not have values for attribut...
Incident Conditions:
How do I manipulate the Incident conditions to report on incidents that my team have assigned to another team, but not closed?
State vs need attention on Case
Hi,In Case when state is Awaiting info Need attention is set to Ture. and if Need attention changes to false State moved to Open. How to stop this state change to Open after need attention is false.
Resolved! Send an email to users that they are going to be removed from the group,if they have not logged in
Hi All, We have a schedule job which should give us the users who are part of the particular group and have not logged in for 2 months,so we need to send an email to users 1 week prior to the removal.Here is my script, and event,but event is not work...
Resolved! UI Button
I have implemented a UI Button on Related list. It's appearing in the list view I don't want to show the button on the list view.#How can I hide that button
Resolved! Domain Separation -Filters by Status- Incident (Service Operation Workspace)
Hi ServiceNow Community , My client in Domain separation instance and I am trying to apply a default filter for the Service Operation Workspace ,Open Incident records . They want to remove the resolved filters from Incident -Open . I am just wonderin...
inbound action script is not working.
I have written below script but it is not working request has been created but not going to proper catalog item, I have put currect sys_ID. kindly let me know what is issue in below script. (function runAction( /*GlideRecord*/ current, /*GlideRecord*...
Need to change user to active false using background script.
Hi Team,I need to change user active false using background script. I am using below script, but record of user is not changing to active false. var gr = new GlideRecord('sys_user');gr.addQuery('sys id', '62826bf03710200044e0bfc8bcbe5df1');gr.query()...
Make all fields ready only except for State field
Hello all! I have the below requirement: When a user accesses an Incident in the State of In Progress, if they are not the Created By user, all fields except for "State" shall be read only. I'm trying to solution this through the use of ACLs. I added...