Resolved! How to change logo in the walkup experience portal.
Hello Team, In the walk up experience portal check-in page, how should I change the logo. As well as in the queue page, how should I change logo. Please help, Thanks advance. Thanks
Forum Posts
When opening PDF files attachments open in SNOW document viewer AND automatically download
Our instance is configured as detailed below: Dictionary: Updated the Attribute named ‘Use Document Viewer’ to true in the kb_knowledge dictionary entry with a type of Collection.System Property: Updated the value to true for ‘glide.knowman.use_docum...
End users response to request notification needs to be added in additional comments of RITM
Request is created from interaction. When request is created , end users get a notification. The requirement is , once the end user replies to the notification via email, it mail should be added in the additional comments of the RITM and the fulfille...
virtual agent
hi, i want that whenever i type in my virtual agent something related to record producer, it should suggest me my record producer that i have created and knowledge article as well, i am really struggling to configure it. i am only getting information...
Distinguish field names
Hello All,I have one requirement where two fields are with same name and I want to distinguish fields without changing their name in dictionary.Example : On catalog task list view there are 2 fields "request_item.item" and "item", but when we see for...
Retroactive pause in SLA
In the SLA form, what will happen if I only enable retroactive pause, but not retroactive start. If retroactive pause will still work without retroactive start? or we can only use them together(retroactive start and pause)?
To Allow ITIL users to edit only few columns in the Incident list view
Hi, We do have a requirement to allow ITIL licensed users to edit State, WorkNotes, Comments, Parent Incident columns in list view for incidents where the Source OR Bottler Impacted is Event Monitoring except where incident priority is P1, P2 For thi...
Can we add dependent value in Walkup reason for visit ?
Hello Team, How can I add depedent value ( dynamic selection ) in the "reason for visit" in walkup portal. Like when end user selects reason as "something is not working" I need to populate a dropdown list with options " laptop, desktop, mobile etc"...
Issue in target instance
Hi, In production, the role 'u_aqcc_read' is having 3 members like: A,B,C, so they can have access ready only. In test, the same users A,B,C is having access to edit or write. So when we clone from prod to test the role 'u_aqcc_read' is adding to use...
In dropdown value need to show pop up and redirect to new form.
Hello,I need one condition in which when i select a dropdown value first it show a more information in pop up and when i click ok than it redirects to new page or new form in both catalog form and sp portal. Thank You
Sys User Class Changes
I'm looking for information around modifying the class field on the sys_user table to include an additional class. We have seasonal workers that I'd like to "classify" as seasonal. Also some service accounts/utility accounts that I'd like to classify...
Resolved! How to add help description in report widget? (I'm able to do it with pa widget)
When using PA Widgets, I'm able to add a Description on it that shows up in the Dashboard as a help - info displayed when you hover the mouse over (?) simbol.I need to do something similar in an standard report (not PA) displayed on a Dashboard, is t...
I am trying to export all closed cTask and after export I am unable to find cTask belong to standard
I am trying to export all closed cTask and after export I am unable to find cTask belong to standard change or normal change or emergency change. Can we add change type field on cTask form and popualate change type? So that I can export the cTask eas...
variables not populating on RITM
Script Include:*************************************************************************************var RequestUtil = Class.create();RequestUtil.prototype = { initialize: function() {}, createRequestFromIncident: function(incidentId, catalogIte...
Email Client Templates - Attachments not shown in Mail-Editor
Hello,I created an Email Client Template on table "sn_customerservice_case" and added an attachment.Selecting this template out of a case via "compose email", the attachment is not shown and also not send to the recipient.in tabel sys_attachment the ...
