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When an user sends mail to x@test.com it is getting created either incident or case, as a response we are sending back automatic reply from y@test.com but they asked to change this as z@test.com. but I am unable to found where there will be a config...
What is the difference between Platform Analytics and UI Builder?Which one is newer/better of the 2?What are advantages/disadvantages of both?Which one is recommended? I don't see many courses on either and I'm not able to judge the accuracy of the d...
I am curious if what I am thinking is possible. Imagine this scenario. An employee is hired. Their manager puts in an Access Request for their Active Directory account. A week later puts in an Access Request for Adobe Product. A month later, put...
Hi We have a weird issue, where hundres of cases are not being closed, as the auto close field is not set to true. I'd like to close those case (which are on resolved), but I don't want to update the Updated field, neither I want to send notification...
Hello everyone,I have a requirement where members of the "App Engine Admins" group need to have access to cancel change requests created by any user. By default, only the user who creates the request has access to cancel their own record. Can anyone ...
I completed the integration with Tenable, and the issue I am experiencing is pagination. So the scenario is that it has a limit of 300 records, so the first call sends 300 records, but we need to do a loop to return all of them.In this case, I'll exp...
Hello All,I have integrated Microsoft teams with virtual agent Now i want to create flow topics to create incident and service request from teams how can we achive this. Thanks in advance
How Can I show info message on my incident record when child records are added in it via list collector?I have tried by using after update business rule but it is not working.
Very similar to this post - For SLA/OLA, when priority changes our sla/ola tim... - ServiceNow Community We have a requirement for OLAs to be configured for request and incident as such that each assignment group has their own OLA for when a ticket a...
Hi All, I want to clean up my CMDB with condition: 1. Discovery source is ABC2. Name == empty (=null). How can I apply and is there any disadvantage of this?
The client asked: how many incidents got created from the knowledge article (view) using the ui button 'create incident'? - see attachment.I can't find that information. So I have read about Service Portal Analytics and wondered if that is what is n...
Our IT team has experienced several incidents where multiple changes collided, causing service disruptions, i need to implement a solution to prevent change collisions and ensure smooth deployments. What strategies would you implement to manage chang...
Hello All,I'm designing a new form in Virtual agent Topic designer because of client scripts limitations in existing catalog maintain item, I wanted to know can I use same workflow in virual agent topic designer which we have designed/ used in catalo...
In Native UI we can see if more than one person is viewing the case.we can see who all are viewing at the same time How to enable the same in Agent Workspace Washington version
I'm running a flow from a scheduled job that is creating a case.It is supposed to pick Assignment group and assigned to on the case based on the queries in the flow.I see all the flow variables are set correctly but the case only gets assignment grp....
