Virtual Agent forum
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Resolved! Show dropdown for "view number of records" in list view

HI All, We are using next experience on Utah. I would like to show the option to change the number of records visible on the list view.  I can see the sys property has multiple options to show different number of records. However, I cannot see where ...

MarkSkinner_0-1700435848974.png MarkSkinner_1-1700436013397.png

how to add Pre-filled fields

need help in achieving something like this following , wherein some of the fields are pre filled e.g in description as per screen shot 

karan15 by Tera Contributor
  • 1568 Views
  • 3 replies
  • 0 helpfuls

show Help-text under the field

Please help me how can I do it Verify that I can see a new help-text under the Additional comments field: "Visible to the employee even if it is confidential." 

Ajiteshsharma_0-1700283758070.png

VA dynamic choice use in ticket creation

Hello all!I am using the VA to gather information on an incident, and i can use the "Dynamic Lookup" to ask what is their location name. After the correct location is picked, later down the conversation the VA will use record action to create an inci...

DavidHaught_0-1700257322529.png DavidHaught_1-1700257428103.png DavidHaught_2-1700257862136.png

Resolved! New Region

Hello All,I added a new region in the sys_choice table but when I try to add an asset to this new region it is not showingdo I need to add it somewhere else as well?   

RaltonStewart_1-1700212911765.png

Resolved! Email Notification gets triggered twice

I have a email notification which gets triggered, when the sc_req_item state becomes either closed complete, closed incomplete or closed skipped.  This notification gets triggered twice: When I checked the event log, I notice that the sc_request gets...

1.png vidhya_mouli_1-1699961671423.png vidhya_mouli_2-1699961732585.png

Resolved! How to access variables in multi row variableset scripts

In cat item have few variables and variable setsthere is one field called classification in catalog form and after clicking on add button multi row form will open with variables.I want to fetch value we have in classification variable. can anyone of ...

MounikaS by Tera Contributor
  • 1165 Views
  • 2 replies
  • 0 helpfuls