service catalog ==> catalog item ==> Variable read only after submit

[Consultant Busi]

Hello everyone, (Scope Service catalog ==>catalog item ==> variable read only after submit request)

I want wide single text variable to no longer be read only after submitting the request and that we can write in this field (in the ritm).

Submit Request ==> RITM form ==> Variable wide single text writeable (don't read only)

Thank you for your help

Best regards

Socrate

[Sandeep Rajput]

@Consultant Busi Please refer to this thread https://www.servicenow.com/community/itsm-forum/how-to-make-record-producer-variables-editable-on-a-... and see if the script helps.

[Chaitanya ILCR]

Hi @Consultant Busi ,

Check if write roles added to the variable and remove them

Please mark my answer as helpful/correct if it resolves your query.

Regards,
Chaitanya