Virtual Agent - Close Incident topic not working

[MaciejPletnia]

Hi,

I tried to publish Close Incident topic in Designer, and when I try to test it I immediately get a message "I'm having technical issues and won't be able to continue this conversation." I seem like it's never moving past Get incident sys_id node.

Thanks!

[sujitha16]

@MaciejPletnia  Could you please the screenshots of the test flow with details, to know where it gets stuck. 

[MaciejPletnia]

@sujitha16 , sure:

It looks like it's not even starting properly...

[MaciejPletnia]

Here are errors from logs:

• 13:57:23.396 Topic Node Script Error at topic [_PRVW__4ffa38f9eeacd61052ef0556f18dbab8], at variable [vaInputs.__silent_ScriptedAction_2f6bf36f723744578b219bbc5e327488], for task [000b74f593acd6103282bb747aba10ee], expression: [vaVars.previous_graph_node="Get incident sys_id___2f6bf36f723744578b219bbc5e327488";(function execute() {(function execute() { vaVars.incident_sys_id = JSON.parse(vaVars.global_notification_context.toString())[tableSysId] ; })() ;})();vaInputs.__silent_ScriptedAction_2f6bf36f723744578b219bbc5e327488=true;null;], error [SyntaxError: Unexpected token: u (sys_script_include.d2426c9ec0a8016501958bf2ac79c775.script; line 155)
• 13:57:23.395 Evaluator: com.glide.script.RhinoEcmaError: Unexpected token: u sys_script_include.d2426c9ec0a8016501958bf2ac79c775.script : Line(155) column(0)

[omj]

@MaciejPletnia  did you find the solution of this?