Service Operations Workspace Incident Cards Functionality

[Scott29]

Hello, I am trying to update the SLA Card for the SOW Incident view: The Bottom card in the blue section.

Even though there is an SLA the card is not showing any information. Where is this card configured?

Should be showing this SLA information:

[Bhuvan]

@Scott29 

Refer below knowledge article

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0996954

This article is for HR module but concept is same. Go to sys_ui_list table from Application Navigator and make sure task_sla entry is available for Parent 'incident' for the View

If this helped to answer your query, please mark it helpful & accept the solution.

Thanks,

Bhuvan

[Scott29]

Looks like there is already an entry for that, and it has list elements in it.

[Ankur Bawiskar · Accepted solution]

@Scott29 

what's your question?

-> Related list for task sla is not shown on form

this is already present on the "Service Operations Workspace" view in related Records

OR

-> that bottom right card is not shown even though SLA is attached to the INC?

For the 2nd point this article will help you configure

Service Operations Workspace - No Matching SLAs found 

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Scott29]

It was item number 2, Thanks.