ServiceNow Agent Workspace -Chat notification sound issue

[Sruthi_2511]

In servicenow agent workspace. The notification sound indicating that a chat is coming comes much later. It's not synchronized. I logged in and out of ServiceNow and cleared the history, caches, but the problem persisted. in servicenow

[Sujatha V M]

@Sruthi_2511  Please find the links below for reference which might help for your issue, 

In this scenario, if the Agent Workspace tab is out of focus for too long, the throttling can lead to delayed notifications for new inbox items. The delays may be anywhere from a few seconds to a minute.

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0995212

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0998040

Please mark this as helpful and accept it as a solution if this resolves your query.

Thanks,

Sujatha V.M.

[Preetham02]

Hello @Sujatha V M ,

I'm not able to access the 1st KB - KB0995212

Would you be able to paste the contents here? That would help, thanks!

Regards,

Preetham.

[Sujatha V M]

@Preetham02 Please find the alternative link for accessing the knowlege article.

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0864166

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0998040

Let me know if you still face any issues!

[Preetham02]

Hi @Sujatha V M ,

The links you provided are relevant but the one useful for my issue is - https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0995212 

I'm not able to access the article, let me know if you can. Else, we will raise a ticket with vendor to share it with us. Thank you!

Regards,

Preetham Adapa.