Resolved! virtual agent Micro Certification
Which trainings I need to complete in now learning to get voucher for virtual agent Micro Certification?
Forum Posts
Resolved! Cant able to add awa_agent role to User.
Hello All, I cant able to provide awa_agent role to the users, due to this users cant able to access the Status in Agent workspace. Can any one suggest me how to proceed further on the same. I have tried to add 'sn_templated_snippet.template_snipper_...
Resolved! Trigger Event from Virtual Agent
Hello All,I want to Trigger an Event from Virtual Agent using 'gs.eventqueue('Event Name','Glide Record')'. But I cant able to Trigger the Event using above method. Can anyone help me how to trigger Event from Virtual Agent. Thanks & Regards,S.Swaroo...
Resolved! getRecord() not working in scoped application
Hi, am trying to get user details in scoped application and using the following syntax:var empid= gs.getUser().getRecord().getValue('employee_number'); It's perfectly working in global but not in scoped. Any help will highly appreciated
Virtual Agent: Has anyone used Pause topic block?
I want my bot to pause for 15 minutes, so I used the Pause topic block within my topic. But, when I tested my topic, I get this (I was expecting it to pause for 15 minutes)This is how the pause topic block looks like where spoke and subflow values a...
How to configure a Virtual Agent automatically open when portal loads.
Can someone please help me with the code to configure such that a Virtual Agent automatically opens when portal loads instead of user clicking on the widget every time.
Resolved! Contextual search in Virtual Agent
Hello all, I was wondering if someone could point me in the direction of some resources to learn more about creating a contextual search topic block please? I was trying to follow along with this video from the ServiceNOW Community channel (https:/...
sys_ui_message
There are set of messages in sys_ui_message, where I need to add a string to them. Is there any chance like, I keep that string in a variable and call that variable in all the messages.
Resolved! how to make fields mandatory in Service Operations Workspace in servicenow
Form the Service Operation Workspace I am creating a incident. I want to make mandatory some fields while submitting the incident.
Publishing a Topic Remains in Draft
Hello, I just ran across a problem and can't figure out what's causing it: I publish a topic, but in VA Designer, it still says "Draft". If I look at sys_cs_topic, the updated time hasn't changed, but the corresponding row in sys_cb_topic has. Any id...
How to change the message in virtual agent live chat
Hello,I wanted to change the waiting message appear when end user is waiting to get the Agent assigned to them.I have attached the screenshot ( highlighted in yellow), I want to change the text.Thank you, help would really be appreciated.
Virtual Agent Deflection Configuration not working
We've set up our Deflection Configuration and the Activity Pattern along with the pattern element (see screenshots) but the count isn't being updated in the Virtual Agent Dashboard. Am I missing something?
My experience with Virtual Agent
I'm writing this blog after a fairly successful implementation of Virtual Agent in my workplace. I'll highlight some key areas where we were falling short and the steps we took to improve in those areas. If you are struggling with the same things wit...
Resolved! Disable Virtual agent and , Users should see 'Live agent' support on click of chat icon
Hi All,I am having a requirement to disable the virtual agent , but when the user clicks on chat icon, it has to redirect to 'Live agent support'. Can we bypass virtual agent and talk with Live agent support . Is it feasible?Please let me know the pr...
How to fetch report for Average handled time for Chat.
@Anubhav Ritolia Hello AnubhavCan you please guide me here , Need to fetch report for average handled time for Chat (i e Duration from the time chat was accepted till it was marked as closed completed)
