ServiceNow MS Teams integration

nehaaress
Tera Contributor

Hello Community!

We're looking to integrate SN Virtual Agent with Microsoft Teams to streamline our risk event creation process. Our goal is to leverage the capabilities of SN Virtual Agent within Microsoft Teams to efficiently manage and respond to risk events.

Could someone kindly provide a step-by-step guide on how to achieve this integration effectively? We want to ensure a seamless connection between SN Virtual Agent and Microsoft Teams, allowing us to create risk events directly from the Teams platform.

Any insights, tips, or resources you can share would be greatly appreciated! Thank you in advance for your help.

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1 REPLY 1

Anwesha Patra
Giga Guru

Hi Neha,

 

Please find the below ServiceNow product details to integrate Virtual Agent and MS Teams here:

ServiceNow Store

Also refer the below Knowledge Articles to setup the integration:

Configure Virtual Agent access in Microsoft Teams using ServiceNow Messaging Apps Integration - Supp...

 

I hope this will helps you. 

Regards,

Anwesha Patra