Survey is not triggering after live agent chat on specific topic

[Aakash007]

I want to trigger a survey after live agent chat but it's not getting triggered i have created a topic in that topic i am using "vaSystem.connectToAgent()" after that i want survey to be triggered for the user.

[Sujatha V M]

@Aakash007  Please refer the below support cases which might help, 

Survey not generating From Virtual Agent

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0953602#:~:text=To%20resolve%....

Surveys are triggering when the chat is initiated, not when the live agent chat is ending in the virtual agent

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1124417

Please mark this as helpful and accept it as a solution if this resolves your query.

Thanks,

Sujatha V.M.