ServiceNow Virtual Agent - Create Incident prebuilt topic block is not working

[JennC507]

Since we upgraded to Vancouver, the prebuilt topic block for Create Incident is no longer working. It was working fine pre Vancouver and automatically creating an Incident once the user would describe their issue. 

We have went through and made sure all plug-ins were up to date

We have tested by using the out of the box prebuilt topic block and also duplicating the topic block and saving it, but not making any changes

We have 4 topics that we created in Utah version and those are all still working properly

We have compared the Create Incident topic block from a topic where the topic block is working to a topic where the topic block is not working and settings and scripts are all identical

I have attached a screen shot of the response (I'm having technical issues...) along with the logs. I'm assuming the issue occurs when it stated Invalid Queue: Queue not found, but not sure how to fix the issue

[JennC507]

Hello. Just wanted to follow up on this. I initially created the topic and the topic block was not working. I have the Virtual Agent admin role (not full admin). I had someone with the Admin role in ServiceNow to create the topic and the topic block is working perfectly. So, it seems to be a permissions issues that occurred with the upgrade to Vancouver. Since our process is to have someone with full admin role in ServiceNow will be creating our topics going forward, we can call this discussion closed. Thank you so much for all of your feed back.

[Sujatha V M]

@JennC507  Glad to know that it has started working. Thanks for sharing the info. 

Please mark this as helpful and accept it as a solution if this resolves your query.

Thanks,

Sujatha V.M.

[JennC507]

We are using the topic block within a topic and here is a screen shot of the variables we have set up as well.

We continue to get the technical difficulties message.