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Forum Posts

Resolved! ‘Enable Also Requested For’ icon is missing

Hello everyone, I’m currently experiencing an issue with the ‘Also requested for’ functionality. I have a ‘requested_for’ variable on my catalog item, and I’ve enabled the ‘Enable Also Requested For’ option. I referred to the relevant documentation a...

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Mari2 by Kilo Guru
  • 1047 Views
  • 2 replies
  • 0 helpfuls

No readable comment only on one incident

Hi, has anyone seen this issue before?The comments field is missing, and I am receiving the following messages only on one incident:Error: java.lang.NullPointerException: Cannot invoke "String.startsWith(String)" because "this.fNewDisplayValue" is nu...

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archie5 by Tera Expert
  • 1038 Views
  • 4 replies
  • 0 helpfuls

Resolved! Chat Summarization Not Working for Now Mobile

 I have Virtual Agent configured in my client instance, and chat summarization is working as expected after handover to a live agent. This was my reference articlehttps://www.servicenow.com/community/itsm-articles/install-and-configure-chat-summariza...

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ChilankaS by Giga Expert
  • 774 Views
  • 3 replies
  • 2 helpfuls