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Resolved! Triggering Business Rule on Variable Value Change at RITM

I'm trying to trigger a Business Rule when a catalog variable's value changes at RITM level.Here's the scenario:I have a choice-type variable named Request Type with three options. I want the Business Rule to execute only when the value of this varia...

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zee15 by Tera Contributor
  • 442 Views
  • 2 replies
  • 2 helpfuls

HTML Editor Toolbar Missing Items.

Hi team, After yokohama upgrade the HTML toolbar on rich text fields are missing many items that were there before upgrade, I have 35 widgets in the toolbar, after upgrade there are 22, see attached for more details. Any assistance will be greatly ap...

Saheed by Tera Contributor
  • 207 Views
  • 1 replies
  • 0 helpfuls

How to hide Success Score in Change Tiles

How do we hide this change scores from Change Tiles in ServiceNow  I tried implementing the solution from https://www.servicenow.com/community/itsm-forum/modify-the-tiles-in-the-change-model-interceptor/m-p/2603535  Commented the mentioned lines from...

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Amey8 by Tera Guru
  • 321 Views
  • 3 replies
  • 0 helpfuls

Which runs first client script or ui policy?

As I know Client Script runs first, but 'If there is conflicting logic between client script and ui policy , the ui policy logic applies'. Can anyone explain the above sentence with examples? 

KS86 by Tera Contributor
  • 1124 Views
  • 4 replies
  • 2 helpfuls

Microsoft Teams Actionable Approval Notifications

When end users are sent an approval notification through MS Teams, the link to view request details takes them to the Service Portal, where there is minimal information. I would like to change the destination link on the notification to the back end ...

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Employee Center Colors

After upgrading to Yokohama a couple of weeks ago, I noticed that within a catalog item, the text under the submit button has a dark/black background. I went into the Brand editor but didn't see anything specific for these items. Is there anywhere el...

Menalik by Tera Contributor
  • 283 Views
  • 1 replies
  • 0 helpfuls