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Resolved! Excel Export Showing Duration Field in Seconds

Hi, When exporting the data to Excel, the duration field is currently displaying in seconds. However, I would like it to show in hours and minutes only.     Could you please advise how to achieve this?Thank you in advance for your support. 

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mhafizam by Kilo Guru
  • 742 Views
  • 8 replies
  • 0 helpfuls

VA Search metrics export to excel?

Hej.  We recently started to use AI Search for VA, which looks really good. Now we need to follow-up on the user search metrics (VA Analytics -> User Search Metrics -> AI Search). It looks to be presented the same way that Contextual Search is, which...

RemiWinther by Tera Contributor
  • 251 Views
  • 1 replies
  • 0 helpfuls

Automated Response in Smart Assessments

I have written script in default response of automated response in Smart assessment question. The default response script is appearing thrice in UAT but in DEV it is visible only one time. What could be the possible reason for that? Ideally only one ...

jayasrivs by Tera Contributor
  • 223 Views
  • 1 replies
  • 0 helpfuls

preapartion

Hi all, Am having 3 yrs of experience in  support. i want to switch in ServiceNow . i have  admin knowledge  Can you please guide me how to start ? how to prepare for interviews as 3 yrs of hands on experience . and how to get opportunity in Snow.Tha...

Resolved! Brazil Timezone (BRT)

Hi I added a new time zone which is BRT but it is not working as expected, I tried creating an incident to test then looking at the time it is created its different from BRT, can anyone kindly assist?

Blitz by Tera Expert
  • 701 Views
  • 6 replies
  • 1 helpfuls

Query regarding Load Data Staging table Deletion

Can we delete the source table created while loading data through import table.. there are many tables craeted in my system while  loading data in system table... Can I delete the tables created that are import set tables... and what is the procedure...

priyankaama by Tera Contributor
  • 247 Views
  • 1 replies
  • 0 helpfuls

Resolved! Timesheet portal

Hello Community,I would like to know from which Widget or script, the below options are populating when selected the more options on the time card.1. Add Note2. Open Form View3. Delete Time Card4. Submit Time Card.My use case is to hide Delete Time C...

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Resolved! Normal Change Form used for two different teams

I have been able to create a new change team that will be use the IT CAB process and workbench.  I am having trouble seperating the 2 types of changes The change is still going to IT CAB and not the new group. Need help with what or why Change Policy...

Roshni1 by Tera Expert
  • 741 Views
  • 3 replies
  • 2 helpfuls