Hi All, I need your help in configuring an auto-generated message by Virtual agent (Eg. Please wait while we connect you to live agent) that will be sent to user if the user has to wait for more than 2 minutes to connect with a live agent. Thanks
I have a requirement where, upon submitting a catalog item, I need to create both an Incident and a Request record at the same time.Here’s the scenario:A user submits a catalog item.Based on the submission, I want to:Create an Incident record in the ...
When i click Right Click in the incident form it is showing the system right click options
Hey guys,So i'm currently doing the Servicenow Platform Implementation course and i have gotten stuck in SNPI Story 1 and keep getting the error message as displayed in my subject. Any idea how i can validate my task.
Hello, I would like to clarify the support for Passkeys (FIDO2/WebAuthn) in ServiceNow. Can a Passkey generated from a Google account or a Microsoft account (Windows Hello / Entra ID) be registered and used directly as an MFA factor in ServiceNow log...
Hello All, we have got requirement saying that need to automate the approval process like if a manager is on a long leave he should assign a delegated person for approval now its done by support team now to automate this process we thought of automat...
When I start a Virtual Agent conversation and select a topic, the system creates an Interaction. Immediately, old and unrelated Incidents are being linked into the Interaction Related Record table. These Incidents are not relevant to the current conv...
Hi everyone,i was able to figure out how to build a custom Service Portal widget that allows end users to accept or reject the resolution for a HR caseWhen an HR Case is moved to the Awaiting Acceptance state, the widget appears to the user.They can ...
Whenever a incident table's work notes are updated, I need the incident table's work notes to be updated. Whenever a problem table's work notes are updated, I need the incident table's work notes to be updated. How can we achieve this scenario?
I am trying to make a change in the details of an incident on the caller field in the Service operations workspace.I need it to change caller field text to change color when the person has multiple incidents or have the button where it shows related ...
Hi, I am working in MIM Workbench, here I have a requirement - "when a major incident communication is sent form ServiceNow- I want to record that sent notification details into incident worknotes."- By default the sent notification details captured ...
HI Folks, I recently trained Servicenow ITSM, hence would like to complete CSA and CAD certifications. kindly let me know in what are the ways to complete these certifications.I prefer to get free vouchers, but don't know how to get. can anyone shar...
I want to change the placeholder of the Work Notes for incident for new and existing record both its taking the label and changing the placeholder i dont know from where its changing it or how to change it if there is any way
Hi, I have below 2 requirements and would like to understand the easiest way to implement these:1. How shall I disable 'Create Incident' button on Knowledge table for a particular Knowledge base only. like out of 6, only members from 1 particular ...
Hi Team , The way I imagine the breakdown is by leveraging the location hierarchy that is currently setup.For Instance, a user is linked to a location (location type should be Site), itself linked to a parent location with the type Country, itself li...
