We are currently working on MS Teams using virtual agent topics.In the above sent image we have to modify "View Ticket details" option.Whenever we are getting the response its updating in the additional comments and redirecting to the sp portal.Just ...
Hi Team , I am creating a filter as assignment group in platform analytics dashboard , however when tried to place on in line of filters its not placing there ,Is there any limitations do we have ?can someone please help me with it .much appreciated...
Hello Everyone,I have two variables with A and B, both are list collectors and getting the data from the same tableIn the table I have the data like this -Name shortdescription Active VariableAdvertisement ABC ...
I am completely new to ServiceNow. I don't know where to start, learn. I can learn only through a video tutorial with practical experience. I can't find any proper video to learn ServiceNow. Can anyone help me out?
Hi ,below scenario was asked in interview -there is field which is mandatory in dictionary level ..and you have to make it hidden ..using UI policy how to do it..? My usual Ans was first to make Un mandatory and then we can hide it using client scri...
I'm wondering if anyone has high level outline that includes solutions for some of the process gaps in the HAM Pro workflows. 1) The first gap I see is how to handle replacements that are outside of the usual definition of qualified refresh. Say a u...
In the SC Task, one of the variables is request type, which has three choices. Based on the selected choices, different related URLS are displayed in the portal for the user to review and submit the request.These URLs are showing correctly, but in th...
My organization is currently trying to better organize our services to align with ServiceNow's CSDM guidelines. I found this guide here for How to configure incident management to align with... - ServiceNow Community, however this is largely focused ...
Is there currently no way to change the order of topics on the "Show all topics" screen of Virtual Agent?The following knowledge says it cannot be done.Unable to change the order for the topics shown in "See all topics" - Known Error
I want to add an intent to a NLU Model while training the model iam getting as error as:Error Message The system encountered an unexpected error and couldn't complete your request. Please contact your system administrator for help or try againhow can...
We have observed a pattern that Whenever we are doing Upgrade, Our ServiceNow PROD Mid Servers gets automatically upgraded to Latest Version of ServiceNow Instance, however in our NON-PROD Instance, Mid Servers doesn't auto upgrade it and leading to...
Hey Experts, I'm building a flow, for a catalog item. The variable takes a string value as email of the user, which can be of user who is not present in the system, basically an external user. I fire an event and send out a notification to this email...
Hi Expert, I am new in Servicenow, and want to explore Servicenow lesson, but All Learning Lesson are not available in English. Could you please assist me.
Hello,I have created the Inbound Email from when an email sent from the external source the Incident and Incident task should be created, Where Incident and Incident task are getting created and according to our Classification table the Incident and ...
