ServiceNow Virtual Agent - Support Options Configuration

[rahulraj1406]

Hello All, 

I want to customize the options inside the ServiceNow Virtual Agent Support Menu options. 
I just don't want the available options in the Conversational Interfaces Settings, But I want to do changes more then that. I want to know is there any possible ways to "Script" these Support menu options and Create out own option.
More like I need to integrate a Third party Application into these options.
Like can we call a API using Script just within the SN VA Support Menu options.

Thank you, 

[JaeggerLegane]

Hello Rahulraj,

These settings can be changed/removed via the following steps:
1. In filter navigator -> conversational interfaces -> settings
2. General tab -> "Branding" -> "View All"
3. Select an existing branding or create a new one

The menu items can be deleted / new ones can be added:

Scripting options are limited in this area, but you can however use a "Link" type menu item, to call an external URL:

Additionally, these settings are stored on table sys_cs_branding so feel free to run any BRs, script includes to match your requirements.