How to copy/capture the variables and variable set responses to catalog task description

[bandideena12]

Hi team, I must copy/capture all the variables including variable sets variables into the catalog task description (REQ->RITM->CATALOG Task) once the catalog item is created and TASK Short description should = catalog item Short description using a flow designer. Please help me, waiting for a solution.

[Hemanth M1]

Hi @bandideena12 ,

You have variable and variable set information on the catalog task aswell(Variable section) , why do you wanna copy again??

[bandideena12]

Yes, we have variable and variable set information on the catalog task (Variable section) but the client needs them in the description field too. So I am struggling with that.......

[Hemanth M1]

Hi @bandideena12 ,

ok, Create a on after Business Rule on sc_task table with below logic

   var result = " ";
    var now_GR = new GlideRecord('sc_req_item');
    if (now_GR.get(current.request_item)) {
        var variables = now_GR.variables.getElements();
        for (var i = 0; i < variables.length; i++) {
            var question = variables[i].getQuestion();
            result = result + "\n" + question.getLabel() + ":" + question.getValue();
        }
    }
    current.description = result;
    current.update();

Result:

Example

[bandideena12]

Sorry, correction in question..... all variables need to copy/capture/pass to the task (service task) description field not to catalog task. Thank you and please provide the solution.