I have this requirement. But Not able to Fullfill the acceptance criteria. On the ESC Portal the VA chat is stucked and it's continuously loading.Description : As a Virtual Agent user, I want the bot to use AI Search to find answers when it doesn't u...
Short description : ITSM VA - New Topic Creation (VA Designer) – Password ResetDescription : Background (The "Why") Password reset requests are the #1 driver of Service Desk volume. While ServiceNow has a native Password Reset module, many organizati...
Hi Community, I am working on CSM implementation project , so need to prepare a requirement template for Case Management in order to gather the details from customer. can someone suggest a way.#CSM #casemanagement @requirementgathering #template
Hello everyone, I am currently developing a catalog item containing these 5 SCTASKs. The requestor specified what will each SCTASK will contain which are fields that differ from the other per SCTASK. Every SCTASK contains different fields.They also r...
Is there any way using g_form or any other client side object to tell when a MRVS row is opened either by using the pencil or clicking add? I notice the header at the top is different.
Hi all,I have a requirement where I need to showcase bi-directional integration between two ServiceNow instances (let’s call them PDI A and PDI B) for the Incident table.Whenever an incident is created, updated or deleted in one instance, it should a...
Why do we use both request and Request_item in ServiceNow for requesting an item? It's very hard to maintain and track. Instead, can we do with one ??
I have created 38 tasks today with add to cart - REQ which were created successfully and assigned correctlyThe problem is that the system created another 3 requests on my name under the new REQ .why this happend?
Hello guys, maybe you could help out on this! I have a BUSINESS RULE created in ServiceNow platforma that I could edit freely, but, since my instance its upgraded to Zurich I cannot edit this file, anymore. Why is this happening? Is there need for a ...
I have set up the following: AzureAD Spoke Refresh token is available and not expiredSpoke Credential Connects successfully When i go to the /$pwd_reset.do?sysparm_url=sspr public page I am prompted to enter my username, do my identity verificatio...
I configured the integration with Microsoft Translator, and a few weeks ago, dynamic translation was working properly, However, it suddenly stopped working, and the chat window now displays a message stating that dynamic translation is not available....
Hi ServiceNow Community, I am the ServiceNow Platform Owner and Project Manager (dual role) for a large county government IT organization currently migrating from a legacy IT service management platform to ServiceNow. We are implementing IT Service M...
Hi, Is there a way of running a report that shows servers with no Application name associated with it ? I assume the application will be under the Upstream relationship.
