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Resolved! How to handle confirm() pop-up in ATF test?

Hello everyone, I'm working on an ATF test. While submitting the Request from employee centre the UI triggers a JavaScript confirm() dialog, like this:var correctInfo = confirm("Are you sure that " + answer.name + " with userid " + answer.userId + " ...

iztgokul by Tera Contributor
  • 296 Views
  • 2 replies
  • 0 helpfuls

Resolved! Pre-populated default value

Hello, I have a single line txt type field that allow user to enter the name of the new group they want to create. Our stander format for group name start with "EY - group name " Ideally we want the field to pre-populated with CA- and then we need so...

sparkles by Tera Contributor
  • 371 Views
  • 4 replies
  • 0 helpfuls

Change approval policies in Sequence

I was referring the solution provided in -- https://www.servicenow.com/community/itsm-forum/change-approval-policy-sequential/td-p/2361782  My requirement is that i have 2 level of approvals. 1. Service level 2. CABCAB should be triggered only once t...

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Amey8 by Tera Guru
  • 302 Views
  • 1 replies
  • 0 helpfuls

Conditional mandatory field support

Hi Team,I'm working on the Change module and have a requirement where the Assigned to field on the Change Task should behave as follows:It should be mandatory for all states when the Organization (from the parent Change Request) is ABC.It should be m...

PK14 by Kilo Guru
  • 455 Views
  • 5 replies
  • 0 helpfuls

User need to see the record in portal

HI Community, I have a requirement, there is a table called "cases" in that there is field called external provider (similar to watchlist) when the user is added to that external provider field then the record needs to be visible to the added user (i...

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suuriyas by Tera Contributor
  • 197 Views
  • 3 replies
  • 0 helpfuls

RITM Work Notes is not Updating

Find all approval records for RITMs that are in a pending/requested state.Reject those approvals.Update the corresponding RITM to reflect the rejection by:Setting its state to "Closed Incomplete"Marking it as inactiveAdding a work note if one doesn't...

vivek11 by Tera Contributor
  • 397 Views
  • 5 replies
  • 0 helpfuls

MS teams with ServiceNow integration

We have integrated MS teams with ServiceNow, It is working as expected the users are notified if any incident or tasks assigned to them or any approvals are triggered to them in MS teams "ServiceNow for Microsoft365 app". Our query is can we design a...

Report showing this years incidents vs last years

hey everyone, I am very new to service now.I am trying to create a time series bar chart that displays the months of the year.Then it shows me the P1, P2 and P3 incidents that occurred per month.  This I can do.  But then I want to also show the prev...

VikB by Giga Contributor
  • 876 Views
  • 8 replies
  • 0 helpfuls

Resolved! How to Show Parent RITM as a Related List on Child RITM

Hi all,I'm working with Requested Items (RITMs) in ServiceNow and have a question about showing relationships.Scenario:I have two RITMs, let’s say RITM0011940 (parent) and RITM0011868 (child).On the parent RITM (RITM0011940), there's a related list s...

aparnaravi by Tera Contributor
  • 422 Views
  • 5 replies
  • 3 helpfuls