How can we get this option beside the navigator
Could anyone help us what steps we needs to take to enable this option and disable , please see the attachment
Forum Posts
Is it possible to add custom filters for SOW landing page widget to exclude UK holidays/weekends?
Hi there, I wanted to know if there is any way to add scripted filter condition for landing page widget, something like, I checked existing filters for sow landing page widget but there I can see drop downs instead of script.Is it feasible to achieve...
Virtual Agent customization
Want to customize Virtual Agent as per requirements. Have configured some topics for the same. But whenever I'm opening Virtual agent, some default contents are being loaded. You may refer screenshot given below. I want to remove those contents. Plea...
Manager Hub : Translation not working
We have added some widget instances in the service portal and added the content in it(rich content, styled content etc. which we have created from content library), I would like to know can that content get translated to any other language automatica...
Report error
Getting below error I created a report called ‘Project Map’ Under the field ‘Map this data’ I cannot see any values in the drop-down.I believe this is causing the error message to appear - ERROR: Cannot generate the report. To configure the report,...
Resolved! "Additional details s" tab in incident ticket not visible for legacy incidents in ESC
Hi,I've added this additional details tab from ticket_configuration table but its not visible for legacy incidents on in newly created incidents, after adding this tab, it's visible.Can someone help. Thanks in advanced.
I want to implement E2T (on based on specific requirement)
(team 1)User1 from team1 is sending mail on instance mail id and ticket is generated and assigned to their support team.(on specific category and subcategory) (team 2)User2 from team2 is sending mail on instance mail id and ticket is generated and as...
Virtual Agent Survey Modification for Topic
Hello,I’m currently working on customizing the default Virtual Agent feedback topic. Specifically, I’d like to implement a condition that restricts to trigger when the user interacts with the “Create Incident” topic. For all other topics, the feedbac...
How to make same interactive filter of type choice list to apply on different tables in ServiceNow
Hi Team, I have interactive filter of type choice list having some custom state values. In dashboard I have two reports coming from two different tables, how can I apply this one interactive filter to two tables? Best Regards,pooja
Resolved! getFields() on GlideRecord shows more columns than sys_db_object columns
Consider the "incident" table Under sys_db_object table, ServiceNow lists 161 columnsYou can see that it shows columns from parent as well as incident table But if do the following:var body = {}; var recObj = new GlideRecord("incident"); if (recObj.g...
Resolved! database view
Hi Guys , I just created a database view for reporting purpose, using demand and project table in both table we have number is common after giving clause when i hit try it , no records are coming, however we have records on that tables how do i fix t...
Resolved! Reporting Format
Hi Team , client is looking for report to be created on below format Can someone please guide me if do we have similar kind of formatOr any similar kind of approach ? Thanks in advance
Resolved! Give access to users to edit only Business Rules in specific application
We have purchased and installed a new application that is in its own scope. I have been asked if several users can have access to view and edit the Business Rules that are on that scope only. I have created a custom role and applied this to the Bus...
How to change Performance Analytics Indicator number format from short form 57k to full number 57890
Hi In Performance Analytics Indicator score in Analytics hub showing like 57k but actual number is 57890. How to change the number format which shows full number 57890 instead of 57k ThanksBhim
Surfacing Service Now Chat Agent on Sharepoint Intranet
We currently have an intranet built in SharePoint. Is it possible to to surface the Virtual Agent on our SharePoint intranet as well as in the Service Now portal?
