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Predictive Intelligence

Hi Team, We want to configure a classification model for routing of tickets to correct assignment group,Based on short description, description,service offering ,it should predict correct assignment group.Based on service offering 's support group ,a...

Kaustubh k by Tera Expert
  • 254 Views
  • 1 replies
  • 0 helpfuls

Resolved! Parent/Child cascaded comment

HelloWhen a comment is cascaded from to Parent to a child, there is no comment in the child viewed by the customer saying that comment is coming from Parent.Does it the normal behavior?Thanks 

Ness06 by Giga Contributor
  • 496 Views
  • 6 replies
  • 2 helpfuls

Help in Requirement

There is a catalog item with a variable that references the "ast_contract" table. Whenever a contract number is selected, it should be in numerical order. The following attributes have been used for the variable:ref_auto_completer=AJAXTableCompleterr...

Now Assist Virtual Agent is not working

All my live agents are offline, but this is showing that it will connect you to a live agent soon. What could be the probable cause over here and how can i solve it? Please provide a line-by-line explanation and steps.  

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How can I access case record values in script

I am building a flow to run every day and check for cases that meet certain conditions. In the for each loop for the cases I am adding approval for each record found. I am trying to set the due date for approval but unable to get the variables.I trie...

samadam by Kilo Sage
  • 855 Views
  • 4 replies
  • 0 helpfuls

Resolved! ‘Enable Also Requested For’ icon is missing

Hello everyone, I’m currently experiencing an issue with the ‘Also requested for’ functionality. I have a ‘requested_for’ variable on my catalog item, and I’ve enabled the ‘Enable Also Requested For’ option. I referred to the relevant documentation a...

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Mari2 by Kilo Guru
  • 776 Views
  • 2 replies
  • 0 helpfuls

start date end date

I would like to implement a restriction where the end date cannot be selected beyond one month from the start date

dmahendran by Tera Contributor
  • 864 Views
  • 18 replies
  • 1 helpfuls