Hello,I have created the Inbound Email from when an email sent from the external source the Incident and Incident task should be created, Where Incident and Incident task are getting created and according to our Classification table the Incident and ...
For a Release Management story, we have a requirement where all roles that have access to a Release should be able to view SAP Transports linked to the Changes that are part of that Release.We want to show a list of Changes with their corresponding S...
We have a custom workspace created using list template where the edit and export option is available for my list hut in default list it's not available.
I am creating a form where i take the input of user "assigned by" and i am able to get the user details and fill the user details but io am trying to insert that user in to results table i am not getting the output in the table i am using like this ...
Can anyone share the current OOB matrix for incident management, please - we have a customised matrix and want to compare how far off we are.
Everytime I add a new table with new application , i get an additional 's' added to the end of the string.after creation, I looked up for "Food" on application menu. It shows "Cooks" instead of "cook" . I clicked edit icon on Cooks, the following ima...
Dear ServiceNow Community,I have a query, If I have CSM and ISTM module, is it best to record any issues coming from customer as 'Case' only or to be captured as 'Incidents' too? My understanding is anything with the service provider to be recorded ...
I have a requirement where I need to create a RITM on insert of a Case.I have a Business Rule which in turn is calling a script includeand script include has below code:createRitmFromCase: function(caseGr) { var catItem; var catSrch = n...
When the major incident state is set to "Rejected," the system automatically generates a problem record with a message like "Problem PRB0040058 is created for this Incident." How can I trace the workflow responsible for this? Essentially, I want to p...
Hello everyone,I’m trying to make the Virtual Agent header in Now Mobile match the one in Employee Center, where I have a custom branding set. In Employee Center, the title is different and includes an image, but in Now Mobile it still shows the defa...
Hello Everyone,On the sn_customerservice_case table, the field Product is a reference to the cmdb_model table. The requirement is: when a user selects a product in this field, three fields on the case — category, model, and sub-category — should auto...
Hi, Does anyone know how the following message is generated and how the drag and drop of an approval task on a DPR Release is prevented? Message: Update failed. Cannot update approval tasks to and from the Closed Complete state.Drag and drop action: ...
Hi All, Frequent cache flushes are happening on the instance due to a few properties being updated constantly.Please suggest Which things need to be checked while reviewing and enabling the ignore cache for these properties. Is enabling ignore cache ...
HTML-----<div class="col-md-12"><div class="col"><input type="checkbox" ng-model="c.formInput.emailCheck" name="email" id="email" ng-disabled="c.formInput.postCheck"> {{data.messages.email}}</div></div><div class="col-md-12"><div class="col"> <input ...
How can I populate the “Mean Time to Close a Change Request” Performance Analytics report? The data is currently empty — how can I get this data in ServiceNow?
