Hello,I have a requirement to hide 'Start Twilio meeting' under collaborate in Service operation workspace, I refer the following article but none of the solution worked, is anyone has any idea how can i hide/remove 'Start Twilio meeting' under colla...
Hi folks. Quick question on mandatory fields in Incidents. Is it possible to use conditional logic to make a field mandatory on Incidents? For instance, if the category is application, then make the service a mandatory field.
we have a requirement, when the incident or request is closed, automatically the interaction record needs to close. Already we have a Ui button in SOW interaction form, when we click the button in the interaction form, the incident or request will cr...
Hi Everyone,I have enabled Now Assist in Virtual Agent on my portal, and I want to customize the icon that appears for the Virtual Agent (chat launcher). Currently, it shows the default Now Assist icon, but I would like to change it to a custom one....
We are implementing Now Assist for Virtual Agent, I'm currently doing a simple operation to check the status of my ticket but I'm getting an error"You don't have the required access to complete this request. Try another request." I'm Admin on the pla...
I have created spoke using spoke generator and used open api.In connection I used clientid and secret.I have created connection and credentials and linked to spokeGetting below error on Get oauth tokenOAuth Access or Refresh tokens are not available....
Hi there, How can we change Virtual Agent free-text field with a message which reads "Please type your request" ? Thanks!
Hi All,We deployed the OOTB Incident Categorization model in Task Intelligence with prediction set as Recommendation. While editing Short Description and Description, the defined recommendation message does not appear automatically; it only shows “To...
I have a attachment variable on the catalog form and I created a on change catalog client script that calls Script Include to Copy the attachment from the variable to data source in script include. Tried multiple script and it doesn't do anything v...
Hi All, Is there any option to add UI action on MIM just like view form and resolve button. I have created a UI action called send survey but want to be use that button in major incident workbench. Please suggest me if we have any way to achieve this...
Hi All, We have enabled Task Intelligence for ITSM in non‑prod and are planning to enable it in prod. Is it recommended to export/import the model via Update Sets, and will this also move non‑prod training or test data into production un-necessarily?...
I have a list collector variable which fetch values from "cmdb_sam_sw_install" table. Can we have another table(samp_sw_subscription) added to this list collector variable? In "install" table "user" field is available and in "subscription" table "ass...
I’m currently building a Virtual Agent topic focused on incident creation. The flow works as follows:The agent collects the user’s issue and additional details.It performs a Knowledge Search within the topic to suggest relevant KB articles.If the art...
Hi Everyone,I wanted to understand why validation logic should be implemented using a Before Business Rule instead of an After Business Rule in ServiceNow.In what scenarios is this approach preferred, and what issues can arise if validation is done u...