Setting RITM stages in subflow issue

ShAn21
Tera Guru

Hi Team,

 

I have a complex service catalog flow where I have multiple subflows calling each other. I also need to set flow stages within these subflows.

Looks like we will not be able to correctly set stages from subflow.

 

There are are 2 options at the moment with both having drawbacks

1) The subflow to return to main flow when stage set is required and then continue the flow. If the flow is already in place will need proper rework.

2) Set it via Update Record Action and compromise on the list view stage indicator. Not ideal

 

Related article: https://www.servicenow.com/community/itsm-forum/how-to-set-ritm-stages-from-subflow/m-p/2904140

 

Has anyone tried it? Any feedback is appreciated.

 

Thanks

1 REPLY 1

harleylisa
Tera Contributor

I have the same issue.  A simple flow where I need to create a task after 1 approval or after a conditional second approval.  You would think I could sub flow the catalog creation and just call it from the master flow.  All good except the setting of the RITM stage.  Frustrating!