Setting RITM stages in subflow issue
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11-08-2024 12:12 AM
Hi Team,
I have a complex service catalog flow where I have multiple subflows calling each other. I also need to set flow stages within these subflows.
Looks like we will not be able to correctly set stages from subflow.
There are are 2 options at the moment with both having drawbacks
1) The subflow to return to main flow when stage set is required and then continue the flow. If the flow is already in place will need proper rework.
2) Set it via Update Record Action and compromise on the list view stage indicator. Not ideal
Related article: https://www.servicenow.com/community/itsm-forum/how-to-set-ritm-stages-from-subflow/m-p/2904140
Has anyone tried it? Any feedback is appreciated.
Thanks
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11-26-2024 11:14 AM
I have the same issue. A simple flow where I need to create a task after 1 approval or after a conditional second approval. You would think I could sub flow the catalog creation and just call it from the master flow. All good except the setting of the RITM stage. Frustrating!