Short description added in the record producer on added on the Case in the translated language

[shradz1]

Hi, 

I have multiple record producers which are mapped to a case.
All the translations are recorded in the sys_translated_text table.

However When the logged in users langauge is for example german and he submitted the form in german langaige from the CSM portal(where short description was also in german), When the case is created, the short description of the case still shows in english langauge.

How can I map the translated version here

Thanks

[Sandeep Rajput]

@shradz1 You need to check how the short description for the case is populated? Are you using a script to populate the short description on the case record? If you are using a script then you need to use gs.getMessage() to translate the short description based on the users language.