Join the #BuildWithBuildAgent Challenge! Get recognized, earn exclusive swag, and inspire the ServiceNow Community with what you can build using Build Agent.  Join the Challenge.

Show emai id and user name when initiating microsoft teams chat from Service Operations workspace

Dileep Kumar2
Tera Contributor

DileepKumar2_0-1699962609085.png

When initiating Microsoft teams chat from Service operations workspace.
I need to see email id and User name while I search a user like shown in below image

DileepKumar2_2-1699963046805.png

In platform I can see email id and Username.

The same thing when doing in service operations workspace it will display only name.

I need to see email id, User name same as like in platform when I search a user in SOW.
Please kindly help where I need to configure this. Thank You!

0 REPLIES 0