SLA calendar issue

Ashwini Sawant2
Tera Contributor

‎03-28-2024 05:09 AM

Hello All,

 

I have received 1 query from user -

"I see that some cases will breach on 1st of April but it is a bank holiday. Can you please check if calendar is updated properly for that day?"

 

Can anybody help me with SLA calendar topic details ?

 

Thank you. 

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1 REPLY 1

Basheer
Mega Sage

‎03-28-2024 05:45 AM

Hi @Ashwini Sawant2 

You can mark them using schedules using cmn_schedule records and cmn_schedule_span records.

Let me know if you need more info on this.

 

 

Please hit like button if my suggestion has helped you in any way.
Please mark correct if my response has solved your query.

Cheers,
Mohammed Basheer Ahmed.
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