Hello Experts,
We have integrated Slack to ServiceNow, whenever a post is created in a slack channel it would create a incident in ServiceNow.
However, The SLA is attaching to all incident tickets except Slack incidents.
The incident channel is creating as Instant Message when incident is getting created from Slack.
So we have created a new SLA with conditions as
Active = True
Priority = p4 (Always creates with P4 only)
Channel = Instant message
Still it is not attaching the SLA.
Please help with the solution ASAP.
Looping @Ankur Bawiskar , @Chuck Tomasi .
Attaching the screenshots of SLA and incident below.
