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SLA Schedule

Shubhi Garhwal
Tera Contributor

‎11-28-2024 09:41 AM

Hi all 
How we can exclude U.S holiday if we create incident response SLA should exclude U.S holiday. I have Sla configured like this but it is not working.

ShubhiGarhwal_1-1732815594121.png

Let say If 28 nov will be holiday so response time calculated from today it is not excluding the holiday.

ShubhiGarhwal_0-1732815422805.png

 

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