Hello, This post is more of a 'brainstorming' discussion. Need some ideas regarding how can we 'standardize' the catalog item process driven by flows. A kind of 'one size fits most/all' approach for items driven by flow.A generic flow that can fit th...
Is it possible to close a demand with epics (created in Jira) and transfer them to a project without having to take action on the epics (for now, it turns out that we can only close the demand if the epics are closed).
rest step in atf i am getting this error "Response Body: {"error":{"message":"User Not Authenticated","detail":"Required to provide Auth information"},"status":"failure"}"
Hey servicenow community hope you all are doing well iam working on a task where i want to add survey questions after chat with agent closes so user should see suvery questions one by one which i already done in another topic but i can't do this i ha...
What kind of technical capabilities do the approver users gain over the simple snc_internal requester users whoa also can be requested to approve? Current setup allows requesters to use Approval widgets via ESC Portal/SP Portal, and approve/reject th...
some time ago the Voucher free was made available to the community to complete the course within a certain period.I did her process in my corporate account, but I couldn't take the test because my name had the last name spelled wrong.at the time I ev...
For normal change request we have a time zone field in a same way we have to add the timezone field for the Standard change request when the state is in Build and Schedule. How we can do this? Can anyone explain. Thanks in advance.
How can I switch back the execution of change request from flow to workflow?
Do I need to create a new Webassessor account with my personal email to link it to ServiceNow?"
When the major incident state is set to "Rejected," the system automatically generates a problem record with a message like "Problem PRB0040058 is created for this Incident." How can I trace the workflow responsible for this? Essentially, I want to p...
(function executeRule(current, previous /*null when async*/ ) { var cardOrderSysId = '00078ubc95uc10sf7bd4bcbed'; gs.addInfoMessage('Catalog Item: ' + current.cat_item.toString()); if (current.cat_item.toString() !== cardOrde...
Hi. I want a virtual agent to display relevant knowledge based on the text entered by the user.I'm creating a flow from the designer, but I don't understand it at all. Has anyone implemented a similar functionality?Thank you.
Hello, A new catalog item has been created, display the item only when it was not ordered earlier for the same account. For this, in the user criteria check the RITM table with the customer name (fetched from logged in user) and if there are no recor...
I would like to use the Servicenow Change Management module to notify our customers when maintenance work is being done that could affect their services. Following the Change Management and Change Request processes works to define, approve, and sched...