Notification body
i want to populate SCTASK number and work notes and i have variable type list collector what user select that variable data push into notification body. please anyone of them help me for this requirement.
Forum Posts
SG-Tanium Graph connector -Error
Hi All ,I am running the SG-Tanium hardware & software data source . I am getting the below error. Please assist . I cleared all the records from the staging tables and re-ran the Tanium Job (SG-Tanium Hardware and Software). The error message is as...
How to add calendar variable which will show +6 days value
Hi, I need to add a calendar field variable in a catalog item which should auto-populate for 6+ days value from current time excluding Sat and Saturday. How to achieve this? Jim
Catalog Builder will not open record producer
I have a record producer with 2 user reference fields, catalog builder created it but then when the customer requested some changes, it would not open in the catalog builder. It does open as a record producer. Does anyone know how to get it to open i...
Resolved! Change Request: Populate Category and Subcategory fields by Client Script
Hi guys, how are you?! There are 2 Changes: "Emergency" and "Normal" I need only the NORMAL fields "Category" and "Subcategory" to be populated. Both are in the Global scope, but I need it to be only for "Normal", so I would like to know ifit is poss...
Resolved! How to attach file same as OOB table api in postman from scripted web services ?
Hi, Can we able to attach a file from the postman same as OOB table api from the scripted web services ?The below screenshot is of the sending attachment by using the OOB table api. But for the custom scripted web services, we are send request in JSO...
Catalog item
You have been asked to configure a form so an employee could order tablet and select the standard accessory options to purchase with it. These standard options are: carrying case, screen cleaner, tablet stand, and screen protector. What approach woul...
List
What action will allow you to personalize layouts of columns in a list?A. Context Menu > View > PersonalizeB. Click Gear Icon > Personalize window options > Select the appropriate columnsC. Select the column to be personalized and right at the header...
List
A colleague wants to rearrange the columns on their My Work List. Once the user has navigated to the list, where should they navigate to select and arrange the columns?A. Right click on any column header, Context Menu > Configure > List LayoutB. Clic...
Policies
A customer requests the following data quality measures be added:✑ Incident numbers should be read only, on all lists and forms, for all users.✑ Short Description field should be mandatory, on all records, across all applications, on Insert.Which typ...
Group approval are bypassed
Hi team,I have configured group approval using Flow Designer. When a request is triggered, the approval is generated in the RITM table with the state set to "Requested." However, after 1 or 2 days, the state changes to "No longer required," and the n...
Ticket Quality Audit : Score Card
Hi All Do we have mechanism in ServiceNow which rates the ticket quality, it could be Pass/Fail or rating scale.Overall idea is to understand if the ticket was properly handled by the agent - Acknowledged with proper notes- Has the agent articulated ...
Need to join three tables to export a report
Hi experts,We need a report that should contain HR case number and the record producer question/ answers and the attachment table. I was able to create database view joining HR case table and attachment table but on the report unable to view Question...
Send report monthly with attachments
Hi Experts,We have 'Internet Claim' record producer form. User will submit the form to claim their expenses and will attach required documents. We have requirement to consolidate all the Internet Claim related HR cases created in a month and send it ...
Quick action for catalog item
I tried to configure quick action for catalog item. However its searching catalog items but whenever i am sending it to user its sending only text not linkable card format same like Kb. All the things are configured same like search-kb quick action b...