Hello, I am working on some KPIs for Vendor Management related to SLA. one of the KPI should calculate the total incident that resolved without breaching SLA. My issue that the KPI count the incidents as long as I has one SLA task breach the SLA, so ...
I have a question about Asset Management. Our company manages hardware asset by serializing each item individually. However, we want to check the number of records with the state "In stock" in real-time across various order stages.Is it possible to a...
Hello Team,what is the lowest authorization to transfer an update set to DEV + Test + Prod?Best regards
I have the below UI action-client(scoped) and script include(scoped), When I test with high load, the script is getting transaction cancelled with "maximum execution time exceeded". How can I get this script executed so that its not timed out. Is it ...
Hello Experts,I want to remove the field decorator which is on top of priority field in the HR Agent workspace view. Please help.Below is the attached screenshot. @Ankur Bawiskar
When we input keywords into the virtual agent chat, it pulls up catalog items, which we want to avoid. If the keywords do not match any topics or KB articles, we prefer the system to display the standard system message and then show the topics. What ...
Hi Im using MRVS in a catalog item, however its hidden in the portal as radio buttons is needed instead of editing the row . i have written a widget script for fetching the data. There is a notes field which should be visible when we select no and i...
Hi, We are having catalog item 'annual' and I'm creating other catalog item 'Study' and we are copying 'Annual' flow in 'Study' catalog item only difference is we are not using some action in 'Study' flow. When I'm changing catalog item name from 'A...
I'm planning to use OrderGuide to provide multiple catalog items in succession to a user.Q1.A flow is associated with 1 catalog item , is this correct?Q2.Should I use "cascading variables" to pass data between catalog items?Or should I get the conten...
Referenced in this article, field decorators should now work in workspace too. What's New in Xanadu for UI Builder and Workspaces - ServiceNow CommunityThe section: "Client Scripts for Field DecoratorsAdministrators can now add field decorators to va...
I have a flow where reqfor user should be automatically removed from group when requested. We have a list collector group field and when submitted reqfor user should be removed from the mentioned groups in that field . I created action for that but i...
Hello All, Hope all are doing well ! I have created a custom application and mistakenly set it to "Inactive". Now I want to make it active again but I am not sure how to do it, can anyone please help here. I can see the application in "Tables" but no...
Can we use glide record query in assignment rule script section??
Hello, I hope you all are doing well! Please see my dilemma below, and let me know if you have any feedback to achieve the following business objective. Thanks for any input the community is able to provide! I currently attempting to implement respon...
Hi all, I encountered this in my production instance. In ServiceNow SLA P3 resolution using 8-5 weekdays excluding holiday Out of the box. When an incident created based on user timezone let's assume it's Central timezone at 5:00 A.M. on Christmas da...
