catalog task
field variable values are not capturing in sctask but capturing in RITM , can any one suggest me how to capture in SCTASK , i kept the condition for the field variable by using client script
Forum Posts
How to know from where the chat type interaction records are being created in interaction table?
I see that there are a lot of chat type interaction records are created in interaction table but how do I figure out from where and how these users created these entries. My goal is to figure out who all and using what sources they are submitting re...
Some Requests are not closing after RITM closes, and I haven't found a pattern for this behavior.
As you can see in the image above, there are so many closed ritms that the stage column is not completed. And it occurs with many catalog items. Where should I search to found the problem? I do not know if there is a Business Rule that close the Requ...
Is there an easy way to create an state bar in service portal
in a Project there is the need to create a State bar or status bar for a process for instance incident and we can dynamically identify the state of the incident that me as a requester open
How can we auto-assign groups to a person who returns from leave/PTO?
Hello all,I am looking for a solution on how to auto- assign the groups (HR mainly) of an existing user to their groups when he/she returns from leave/PTO. Do we have any OOTB solutions in the newly released versions or any changes that I should be m...
background script
can anyone help me out with how to stop auto print in background script which value I don't have passed in current session still its printing. and which value I have passed in BS that is printing at last of after all auto printing stuff ?? how to avo...
N/a or 0 in Benchmarks - Daschboard
Which job from scheduled data collection is populating this fields?I ran the ondemand Benchmark Historical Data Collection - seems to be that one.When I press download with set 'ITSM Service management' and 'Compare with your Industry and user Size' ...
Server related item details for Dashboard
Hi All,I want to display server details in dashboard and selected reports , table cmdb_ci_server, but it does not list any columns that are under related items, I am looking to get the value under Related Items > Runs or Used By. Can you provide me ...
Add Comments-Similar Incident topic block is not retrieving latest Incidents created.
Hi Devs! Hope y'all doing great!I come here with a question, my customer's requirement is to create an incident from Virtual Agent but prior that, see if there is a similar incident already created based on the short description provided.Now, I can s...
Can we activate virtual agent plugin in on-prem ServiceNow instance
Can we activate virtual agent plugin in on-prem ServiceNow instance? If yes, once we activate VA plugin then will interactions be created based on conversation with VA?
Resolved! Relationship Between 2 table
I have one custom table with field "number". It is string type field and auto-populating with incident number. I want this table to be in related list of incident table. In related list only records with same incident number should be visible.
database view for computer table
hi im trying to join 2 tables, to get a list of assets being assigned to the same user. is this possible?cmdb_ci_computercmdb_ci_acc
Resolved! Request Management and Catlogue Management
Hi, I need someone to help me with link where I can learn more on Request Management and Catalogue Management.I need to learn everything about it. Any info will be appreciated
Email 30 mins & 60 mins before Change Planned End date using Workflow
Hi team,I need to use a workflow to send email alerts if there are only 30 and 60 minutes left for the Change Planned End Date yet the ticket State is not in Review, Close or Cancel.But the issue I'm having is even if there is 4 hours before the plan...
Client Script is not working on Workspace Homepage
Hello all,I have a requirement that I want to apply some CSS on workspace homepage without modifying the OOTB workspaces. So I thought of adding a global client script, which is working fine on all forms even in workspace as well but not working on W...