How would i know "updated by " is coming which part of servicenow.
Here Updated by is srcDataImport, if it is a schedule import how can i get that which is updating.its updating some records daily.
Forum Posts
Resolved! Can you move the DPM Workspace and settings via Update Sets to a higher instance?
Question: If we configure DPM Workspace in Dev, can we promote all of the settings and configuration via update sets or xml so that we do not have to reconfigure the Workspace in the higher environment, Thanks
CSM Portal footer as same as ESC Potal footer
Hi All,I am new to SNOW and have a requirement where I have to make footer of CSM portal to as same as ESC portal footer. ESC portal footer is configured, I made footer of ESC footer to same as CSM footer, but CSM footer is not visible.Anyone know wh...
How can we stop duplicate knowledge article creation for particular workgroup ?
How can we stop duplicate knowledge article creation for particular workgroup ?
Remove dependent text box
Hello - On incident when certain impacted services are selected a warning message is displayed bases on field of the service in the CMDB. I want to remove this warning. I have checked everywhere I can think of to remove this, client scripts, business...
Contains Domain functioanlity is NOT working Properly.
Hi Team,We have several domains in our instance. And we created catalog Items in Domain B. And in Domain A Record we added Domain B in Contains Domains Related List.And When i impersonated or login as Domain A User i can't able to see the catalog Ite...
How to transfer Base 64 language to decimal format or standard format language in transform script
How to transfer Base 64 language to decimal format or standard format language in transform script in transform map. The first screen short is base64 format and the second scree in decode language for first 3 records, please help in transform scripti...
Setting default columns for scorecard drilldown
Hi everyone,I'm new to platform analytics and I'm trying to set the default columns for the single scorecard when I drill down, I can edit columns in the edit > edit columns, but it is not reflecting for others (current version of PA: Utah) Steps I f...
multirow variable
Hi experts,We have a requirement where we are using multirow variable set. If manager(say Aaron) selects only one employee(say Abel) and submit the form, opened_for/opened_by should be Aaron and subject_person should be Abel. How can we achieved thi...
Resolved! workspace email templates
Configure option to create your own email template, check for roles required for the fulfiller to do the same.
Feature to include ATF in servicenow upgrade plan
Hi , How to include ATF in the servicenow platform upgrade plan ? Is there any feature to do so ? Regards,Tiasha
How can I create a live Agent Chat Link bypassing Virtual Agent?
We have recently introduced Virtual Agent to our ServiceNow Portal. However we are seeing a decline in Live Chat as users needs to navigate through VA to get to a Live Agent. How can we create a URL to Live Chat so users can directly go to Live Agent...
Enabling "Go back" functionality at any stage in Virtual Agent
Hi there, I'm investigating whether it's possible to enable a "go back" button to allow the user to go back to the "All Topics" drop down after a topic has been selected. This is in the event a user has made a mistake, and would like to navigate to a...
Bcc notification configuration"
Hello everyone,I am currently configuring a notification that is triggered by an event in my flow.To send the notification, I need to set the "Event parm 2 contains recipient" option to true.However, I don't want these emails to be sent as "To" but a...
How to make Variable Editor visible on Security Incident Form?
I want to display variables with the values entered on Service Portal , display on the Security Incident record created similar to RITM , where the variables are displayed in the sc_req_item record .I tried to make the same for sn_si_incident table t...
