sla

[keerthi35]

Have to create an SLA for 'Priority 3' and 'Priority 4' for 'Response', 'Resolution'.
-- The SLA should run based on the 'Assigned_to' which has the different time zones.

Have to create an SLA for 'Priority 3' and 'Priority 4' for 'Response', 'Resolution' and 'Restore'.
- The SLA should run based on the 'Assignment Group' which has the different time zones.

[AndersBGS]

Hi @keerthi35 ,

Please see the product documentation here for creation of SLA: https://docs.servicenow.com/en-US/bundle/vancouver-it-service-management/page/product/service-level-...

And please also see this product documentation for time zones within SLA: https://docs.servicenow.com/en-US/bundle/vancouver-it-service-management/page/product/service-level-...

If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

Best regards

Anders 

[Tai Vu]

Hi @keerthi35 

Check the below post!

Adding Custom "Timezone source" in SLA Definition

You'll be able to config SLA based on Assignee's TimeZone.

Let me know if it works for you.

Cheers,

Tai Vu