Surfacing Service Now Chat Agent on Sharepoint Intranet

rebeccacook
Tera Contributor

We currently have an intranet built in SharePoint.  Is it possible to to surface the Virtual Agent on our SharePoint intranet as well as in the Service Now portal?

1 REPLY 1

eric_hemmer
ServiceNow Employee
ServiceNow Employee

Many ServiceNow customers transition from using SharePoint as their intranet to using EC Pro to take advantage of the targeted, omni-channel communications and boost self-service rates significantly since employees are then starting their day in ServiceNow.  Here is a panel interview I did with three such customers.  

 

Nov 5th 2024 SIG Meeting Recap & Recording: SharePoint Transition Strategies + Morningstar Intranet


And here are videos made by ten other customers who replaced their intranets with EC Pro.

Introducing Ten Modern Intranet Portals Running on EC Pro