system session extend issue

[Debasis Pati]

Apparently it’s not giving option to extend the session and just logs it out.

@Ankur Bawiskar  what could be the issue?

[Ankur Bawiskar]

@Debasis Pati 

what's the issue faced and what you want?

[Tanushree Maiti · Accepted solution]

Hi @Debasis Pati 

refer KB: KB0748013 Session time out not lasting as expected 

Issue

After 30 minutes of inactivity in the application, the platform logs the user out automatically, unless the Remember Me checkbox in the login screen is selected.

The lasting time is set by the system property "glide.ui.session_timeout". The default session timeout value is 30, expressed in minutes.

Resolution

1. Confirm the value of the glide.ui.session_timeout system property is at the desired number (default is 30). If it is not set to desired value, add/edit the property and test the behavior again. (Modify session timeout)
   
   
2. If you experience the issue even after following step 1, add the glide.security.csrf.handle.ajax.timeout in addition to the glide.ui.session_timeout system property.
   
   - The property 'glide.security.csrf.handle.ajax.timeout' handles errors for timed-out Ajax requests when set to true.

[PoonkodiS]

Hi @Debasis Pati 

Did you check the value (in minutes)

Regards,

Poonkodi

[PoonkodiS]