Team Notification: Notify Assignee

[Neil_Carlo24]

Hello,

I have a requirement that should notify the assignee from catalog task all of the updates/comment of the requestor in RITM table. What possible solution on this?

[Nehal Dhuri]

you can copy the additional comment added to ritm by requester to the all catalog task and you can create notification on catalog task if any comment added to the task if there is no such notification present in your instance

you can refer to the following articles:
https://www.servicenow.com/community/itsm-articles/copy-additional-comments-from-ritm-to-sc-task-and...
https://www.servicenow.com/community/developer-forum/copy-comments-from-ritm-to-task-vice-versa/m-p/...

[AkashD462166574]

Hello @Neil_Carlo24 ,
create a notification on catalog task and add below condition.
IN when to send:  select record is inserted or updated and select updated check box 

and add filter condition is  "additional comments changes."
Try this and let me know if this works or not.

[M Iftikhar]

Hi @Neil_Carlo24, 

you can create a Business Rule that runs after a comment is added to the RITM. This rule's job is to find all related, active catalog tasks and trigger a custom event for each one, passing along the comment itself. Then, you can configure a Notification that is set to listen for this specific event. When the event is fired, the notification will automatically send an email containing the requester's comment directly to the person assigned to the task, ensuring they stay informed. This would be best practice.

Try this and if you need detailed assistance on this, let me know I'd happy to help!

Thanks & Regards,
Muhammad Iftikhar
If my response helped, please mark it as the accepted solution so others can benefit as well.