Team Notification: Notify Assignee

[Neil_Carlo24]

Hello,

I have a requirement that should notify the assignee from catalog task all of the updates/comment of the requestor in RITM table. What possible solution on this?

[M Iftikhar]

Hi @Neil_Carlo24, 

you can create a Business Rule that runs after a comment is added to the RITM. This rule's job is to find all related, active catalog tasks and trigger a custom event for each one, passing along the comment itself. Then, you can configure a Notification that is set to listen for this specific event. When the event is fired, the notification will automatically send an email containing the requester's comment directly to the person assigned to the task, ensuring they stay informed. This would be best practice.

Try this and if you need detailed assistance on this, let me know I'd happy to help!

Thanks & Regards,
Muhammad Iftikhar
If my response helped, please mark it as the accepted solution so others can benefit as well.

[Shashank_Jain]

@Neil_Carlo24  , 

If you want to send a message to Microsoft Teams from ServiceNow, you first need to integrate Teams with ServiceNow. One of the simplest ways to achieve this is through an Incoming Webhook in Teams.

Please go through the article I posted earlier, where I’ve shared the step-by-step process of integrating Microsoft Teams with ServiceNow using incoming webhooks. It will guide you on how to configure the webhook in Teams and then call it from ServiceNow (via Business Rule, Script Include, or Flow Designer).

Link : https://www.servicenow.com/community/developer-forum/teams-integration-in-servicenow-using-quot-inco...

Hope it helps!