Teams Integration - Hide 'Old desktop Application' button

Mathias Roed1
Tera Contributor

Hello everyone,

Is it possible to hide the Old desktop Application options for the Teams Collaboration Actions?
Or at least set the Web client as the default option. 

 

MathiasRoed1_0-1729581081144.png

 

1 ACCEPTED SOLUTION

ersureshbe
Giga Sage
Giga Sage

Hi, The attached page called from UI Page. The following 3 UI Pages are associated for your config. Can you check below in your instance and modify based on your expectation.

ersureshbe_0-1729592466658.png

 

Regards,
Suresh.

View solution in original post

3 REPLIES 3

ersureshbe
Giga Sage
Giga Sage

Hi, The attached page called from UI Page. The following 3 UI Pages are associated for your config. Can you check below in your instance and modify based on your expectation.

ersureshbe_0-1729592466658.png

 

Regards,
Suresh.

Mathias Roed1
Tera Contributor

Thank you. I found the option in the "msteams_communication_swarm"
It only affects the platform view though.

How about in SoW, do you know where can might need to be adjusted? 

MathiasRoed1_0-1729673637482.png

 

Hi,

 

I would recommend to use 'Agent Workspace Guided Set up'. There you should focus 'Workspace Agent Chat' item and it will route it to 'sys_cs_live_agent_setup.' There you can check the feasbility.

 

ersureshbe_0-1729770659077.png

 

Regards,
Suresh.