If anyone can help me with the 7.4.1 activity in the IT Service Management (ITSM) Implementation (Zurich) course, I would appreciate. The only state that appeared to me was the authorize state. So I created theses change models (7.2.1) and those state transitions in the authorize and implement models for the task to be right. I already finished all the lab activities, but the course isn't 100% done. What should I do?
