The card does not work well on Virtual Agent

[_imuya]

Hi,

We have something like error on our virtual agent.
You can see the gray circle in the attached photo, but actually, the knowledge should be displayed in card format at this gray circle part.
It is the first time for me to face with this kind of phenomenon(gray circle). Does anyone think of the cause?

#virtual agent

[Hemant Goldar]

Hi @_imuya ,

Greeting!

1. Did you test the flow through the topic if the step is being skipped? and check in logs if there is some error.

2. Are you testing for dynamic translation in VA?

Thanks,

Hemant

[_imuya]

Hi!@Hemant Goldar 

Thank you for your comment.
Sorry for late response.
I will try as you instructed.
I may ask you addtional questions If there are any problem when testing.

[BriTaylor]

Hi @_imuya ,

I was having this same issue and determined it was due to me pulling the article body into the card, when it had an image in it. I removed the article body item from the card, and it loaded normally.

[AnnaFill]

I often need to transfer funds for personal purposes, so I opened WestStein Online Current Account. This is a convenient and safe service, where you can easily get a card and use it as you wish. And most importantly, it won’t take even five minutes.