Agile Group Error

[Ralton Stewart]

As admin in all my environments even when elevating my admin role to security admin I am unable to create an Agile Group. I am met with this error.  ''You are either not authorized or the cart item is invalid''

 any ideas?

[swathisarang98 · Accepted solution]

Hi @Stephen Marks , there is a record producer it seem which might be inactive in instance i tried in pdi but its not available so in your instance you can check the record producer with same name as Create Agile group and sys id is "6269e2950b332200a6acc93563673a00"

/sc_cat_item_producer.do?sys_id=6269e2950b332200a6acc93563673a00  if this is inactive make active and check and also you should have scrum_master or scrum_admin role to access this please check user criteria.

Please check and Mark Helpful and Correct if it really helps you.

Regards,

Swathi Sarang

[swathisarang98]

Hi @Ralton Stewart ,

Check the Catalog item
Go to the Catalog Item definition
Scroll down and look for the 'Available For Tab'

Check the roles/group the catalog item is available for and check whether you are part of that group or you have the roles,

also pasting servicenow article,

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0751522 

Please mark this comment as Correct Answer/Helpful if it helped you.

Regards,

Swathi Sarang

[Ralton Stewart]

@swathisarang98 thanks for the reply I cannot find the available for Tab?

[swathisarang98]

@Ralton Stewart  Did you check in your catalog item from backend view ,

it would look something like below,

and still if you are not able find try bringing it Related list 

Right click -> configure -> Related List

Please mark this comment as Correct Answer/Helpful if it helped you.

Regards,

Swathi Sarang

[Stephen Marks]

Hello Swathi,

Further up in the thread you mentioned a catalog item. Is this catalog Item/record producer "out of the box" OOB? If so what is it's sys_id? what do you do if you do not see record producer/catalog item?

Kind Regards