To Allow ITIL users to edit only few columns in the Incident list view

[H M Aishwarya1]

Hi,

We do have a requirement to allow ITIL licensed users to edit State, WorkNotes, Comments, Parent Incident columns in list view for incidents where the Source OR Bottler Impacted is Event Monitoring except where incident priority is P1, P2

For this i have already created the list_edit ACL with the above conditions, But here with that ACL it is allowing to edit few other fields also in the list

So as per the requirement we just have to allow these 4 State, WorkNotes, Comments, Parent Incident columns to  edit

Please do suggest on this, Any help is much Appreciated.

Thank you.

[Mark Manders]

You will need to check on the other (OOB) field ACL's as well. If they allow access (or are not specified, hence, access is granted from table level), you will need to prevent them from writing these as well.

[H M Aishwarya1]

Hi,

I have found the solution to it. Created ACL's for each of the fields and also one ACL for row level and made it false.

It's Working now

Thanks.