to restrict the mail address using inbound

tGhadage
Tera Contributor

‎07-02-2024 03:05 AM

Hi Guys,

 

I have a requirement where email address is from test@test.com so it should not create an incident and another mail should be send to the user with the " subject : mentioned email address is no longer active ".

 

any help would be fine Thanks!!! 

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4 REPLIES 4

Jaspal Singh
Mega Patron
Mega Patron

‎07-02-2024 03:07 AM

Hi,

So what is that you have tried and where are you stuck?

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tGhadage
Tera Contributor
In response to Jaspal Singh

‎07-02-2024 03:10 AM

hi @Jaspal Singh ,

Have created an inbound action but it's not working as its creating the incident.

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Jaspal Singh
Mega Patron
Mega Patron
In response to tGhadage

‎07-02-2024 03:13 AM

Can you share here the logic once.

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tGhadage
Tera Contributor
In response to Jaspal Singh

‎07-02-2024 03:20 AM 

(function runAction( /*GlideRecord*/ current, /*GlideRecord*/ event, /*EmailWrapper*/ email, /*ScopedEmailLogger*/ logger, /*EmailClassifier*/ classifier) {

    // Implement email action here
	if(email.from.indexOf('Your email ID to check')<-1){ // Replace your Email Address to exclue here
    gs.include('validators');

    if (current.getTableName() == "incident" && current.state != "7" && current.state != "8") {

        var gr = current;

        gr.comments = "reply from: " + email.origemail + "\n\n" + email.body_text;

        gr.update();
    } else if (current.getTableName() == "incident" && (email.recipients.toLowerCase().indexOf('test@mail.com') > -1) && (current.state == "7" || current.state == "8")) {

        var gr1 = current;

        var gr2 = new GlideRecord("incident");
        gr2.initialize();
        gr2.setValue("caller_id", gr1.getValue("caller_id"));
        gr2.setValue("location", gr1.getValue("location"));
        gr2.setValue("business_service", gr1.getValue("business_service"));
        gr2.setValue("category", gr1.getValue("category"));
        gr2.setValue("subcategory", gr1.getValue("subcategory"));
        gr2.setValue("short_description", gr1.getValue("short_description"));
        gr2.setValue("description", gr1.getValue("description"));
        gr2.setValue("parent", gr1.getValue("sys_id"));
        gr2.setValue("contact_type", "email");
        gr2.work_notes = "This incident is created after email reply to closed incident number " + gr1.number + ":" + "\n\n" + current.work_notes.getJournalEntry(-1);
        gr2.comments = "reply from: " + email.origemail + "\n\n" + email.body_text;
        gr2.insert();
    }
	}

})(current, event, email, logger, classifier); 

this is the inbound action
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