Translated HTML issue

[MattCoscos]

I have a business rules below to update the translated HTML (tracking_history) field with comments and work notes

So far the update is working in english language but somehow it doesn't update the field when i switch the language to french , i cannot update  the tracking_history field. See the logs below, 

current value of the field is test 3, test4 , test1, test 2

new value to be included test 5, test 6, with the current field value

Do we have anyone have the same issue as this?

[Martin Friedel]

Hello Matt,

technically you updating record's value correctly. But you don't updating translations of that value. Translations are captured in the table Translated Texts [sys_translated_text].
You can try to find the translation in that table by:

• Document = record Sys ID
• Field Name = tracking_history

Documentation: Translated text table 

I am not sure if the field type Translated HTML is suitable for your needs. You want to translate the value dynamically so perphaps look for Dynamic Translation application:
ServiceNow Dynamic Translation 

If my answer helped you, please mark it as correct and helpful, thank you 👍
Martin

[MattCoscos]

Thanks for this martin, it is actually i want to depict an activity formatter since we cannot have 2 activity formatters in one table. This field label will be hidden and the field turn to read only to depict activity formatter