We have a business requirement that are copying ritm comments to sc task and sc task comments to ritm. On update we are sending notification to requested for and watch list but requested for is same in both the cases so it is going twice i.e from ri...
HelloI have used VA BOT to BOT integration and post configuring while testing in Postman when I test each topic separately it works as expected. But in the usual scenario, there might be multiple conversations starting in parallel so I have been test...
Hi All,I have 2(eg.ABC & XYZ) people ABC with snc_internal role & XYZ with itil role and this 2 people belongs to Management group & management group has itil role.So now, when I am trying to check sites by Impersonating 2 of them ABC dont have acces...
Hi Experts , I have created an Onchange client script on Incident form to auto populate the Caller`s location. Which is working fine when creating the Incident through Incident form. However it is not working when the Incident is created through In...
We have multiple categories and subcategory selection in incident form. We have multiple support group available to support each application. What the best practice to assign the assignment group automatically based on Category and subcategory select...
Good evening,I have a Flow built in Flow Designer which is running against an Item which is an Order Guide.I want the flow to wait for approval then;if Item = "cat" raise 3 sc_tasks assigned to different groupsif item = "dog" raise 2 sc_tasks assigne...
Hi everyone. I'm reaching out for help regarding a recent story I was assigned where a work order template is uploaded into a Project Task. Ther ask is to have the excel file being uploaded into ServiceNow checked to determine if a cell has been pop...
Hi,when I open the virtual agent designer in my PDI, I am getting the getting the error message "Some features may not be available because the connection to NLU Service is not available. Please try again after some time. If the issue persists, log a...
In my virtual agent topic I have a dynamic choice input which is being populated form a table using a script. As there are many records I am limiting the options to 5 but I want to implement a show more option in the list when selected will show the ...
@Robbie, I am just checking you are getting these messages before providing the details
Hi all, I have a requirement that, I should create a view for all the principal class(82 tables) that has some key attributes. My question, can we create a view only for cmdb_ci(parent table) will it inherit to all child tables---I tried this but it ...
I'm using this br but setabortaction is not working as it shows invalid update but shows the error message(function executeRule(current, previous /*null when async*/) { // Add your code here var gr = new GlideRecord('incident'); gr.addQuery('stat...
Am trying below script as Custom Action script as #step 5 below in Flow Designer as part of a subflow. 1. Create Request Record2. Create Requested Item Record3. Create Catalog Task Record4. Look Up Checklist Template Record where (Name is myChkLstTm...
Hi Team, sometimes you only know the user and not the assignment group. How can you then get the group suggestions in order to set the correct assignment group in the form? (Incident, Problem, Change) BR
Hi, In streamlining our server commission and Decommission processes, we've identified a significant bottleneck in the traditional way of selecting servers individually specifying their configurations, and adding them to the cart separately. This rep...
