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Resolved! How to check if the widget is OOB or not?

Hi all,Is there any way possible to check if a widget in our instance is OOB or not? For eg: We have an inactive widget 'Delegate' and we would to reuse this feature as it would benefit most of the approvers when they go on leave. As it was inactivat...

Rini1 by Tera Guru
  • 559 Views
  • 3 replies
  • 2 helpfuls

External Users to access service portal

Hi All,I have a requirement to make external users to access service portal and record producers to raise a request directly from the link shared to them i.e. End-users who are not present in the user table and who doesn't have any role should have a...

Resolved! Ignore utterances

Hi,Is it possible to ignore specific utterances? We don't want the Virtual agent to search for topics when a user replies back with a 'Hi' or 'Hello'. We could create a custom topic that redirects to the Greeting topic as a failsafe but checking to s...

ayman_h by Kilo Sage
  • 935 Views
  • 4 replies
  • 2 helpfuls

Resolved! Copy Close Notes from a wm_task to a cloned wm_task

The logging statements in my script confirm the retrieval of the associated 'wm_task' record and the identification of the value for 'current.close_notes'. Despite these verifications, the transfer of 'current.close_notes' string value into 'gr.work_...

Anderson_R by Tera Contributor
  • 270 Views
  • 2 replies
  • 1 helpfuls

How to raise ticket from ServiceNow instance.

Hi Team, Could you please help us with steps to raise ticket from ServiceNow instance. Want to raise ticket to check the availability of certain APIs or method from CTI Library.  Thanks & Regards,Devendra Morankar

Devendra_01 by Giga Contributor
  • 11972 Views
  • 4 replies
  • 1 helpfuls

trigger notification by UI Action

Hey how to trigger notification when clicking  a button on incident form in workspace?i have tried to create an event but it doesnt work. This is the UI action by created: This is the Event by created: 

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