Hi All,How to respond with some text if the external or internal inbound email doesn't meet processing rules irrespective of the table. (i.e incident or problem)?Before responding, as a first step, how can I figure out the particular email is not pro...
When configuring the content of an Email Notification, which syntax should be used to reference the properties of an event triggering the Notification?A. ${event.<property name>} B. ${current.<property name>}C. ${<property name>.getDisplayValue()}D. ...
Which one of the following is true for a Script Include with a Protection Policy value of Protected? A. Any user with the protected_edit role can see and edit the Script IncludeB. The Protection policy option can only be enabled by a user with the ad...
Hi, The Connecting lines went off from the Catalog Item.The Published workflow has been Check out and the Published again. Then the connecting lines went offHow to resolve?Please help
Hello Community,I am attempting to have scheduled job run a catalog item every 6 months. I see where you can schedule this, however a script is not working. It does not seem to do anything when I execute however running the catalog manually seems to ...
Hello Community, I have been tasked to create a CSAT survey for my entire department with 5 basic questions. There are about 5 teams within the department. Am I able to create one holistic survey for the department but once I start gathering data bre...
Hi All,I have a requirement Actually in record producer, if "Please select who this request is for:" is refernce from sys_user table, in that variable if user is from norway country selected then "confidential role" should be hide from What type of ...
I have added setLimit also but getting Transaction cancelled - Available memory is almost depleted , please suggest, after query my total records are 28k and childgroup length is approx 26k, but when i checked in baground script its giving error.Note...
Hi All, The Virtual Agent(VA) client has menu option to 1. Contact a Live agent, 2. Send email to support , 3. Call support as shown in the attached screenshot. My requirement to setup support email address dynamically on VA client based on logged in...
I do have set of countries, based on the requestor country we need to show some variables on the from for only category 1 countries users. Please suggest.
Hi All, I have a requirement that when i search with some text in global search, currently it is not showing sc task & ritm records. But, I want to show them also in search results. Can anyone help me please..?
Hi every one, I have an issue in my virtual agent, he can't start the conversation i don't know why, i need help please.
Configure sla for incidents alone
If the CTASK ‘Assigned to’ value changes from Person A to Person B; Person A receives an cancel notification and Person B receives a new notification. Thank You
I have a workflow for a catalog item that we would like to hold until a CHG has reached the Scheduled State. The form asks for the CHG number in a reference field (currently no conditions). I have a checkbox on the Catalog Item (which will be hidde...
