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Dynamic Translation

Communicate and work across language barriers with real-time, in-context translation.

Benefits of Dynamic Translation

Go global with a built-in translator

Let international teams and users work efficiently with seamless communication across the enterprise.

Solve customer and employee issues faster

Resolve incidents, cases, and tasks in real time, regardless of original language.

Improve information sharing

Spread knowledge far and wide—automatically translate critical information into multiple languages.

Deliver great experiences

Embed real-time translation capabilities directly and easily into your ServiceNow^® apps.

Features of Dynamic Translation

Giving users real-time platform translation

Real-time translation

Translate text in any application, form, or activity stream—dynamically, and in real time.

Empowering chat agents with automatic translation

Agent chat translation

Connect users across the world with automatic text and card message translation in Agent Workspace.

Localizing conversations and content seamlessly

Simple localization

Localize Virtual Agent conversations, knowledge articles, catalog items, and custom apps seamlessly.

Assigning incidents based on language proficiency

Skill-based routing

Assign incidents to agents based on skill using language proficiency detection.

Additional Features

Simple configuration

Support Microsoft, IBM, and Google translation services right out of the box.

Translation service provider flexibility

Extend translation capabilities to work with any service provider by developing a simple spoke.