Dynamic Translation enables communication across language barriers with real-time translation in context.
Dynamic Translation Communicate and work across language barriers with real-time, in-context translation.
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Benefits of Dynamic Translation Go global with a built-in translator Let international teams and users work efficiently with seamless communication across the enterprise. Solve customer and employee issues faster Resolve incidents, cases, and tasks in real time, regardless of original language. Improve information sharing Spread knowledge far and wide—automatically translate critical information into multiple languages. Deliver great experiences Embed real-time translation capabilities directly and easily into your ServiceNow® apps.
Features of Dynamic Translation Real-time translation Translate text in any application, form, or activity stream—dynamically, and in real time. Agent chat translation Connect users across the world with automatic text and card message translation in Workspaces. Simple localization Localize Virtual Agent conversations, knowledge articles, catalog items, and custom apps seamlessly. Skill-based routing Assign incidents to agents based on skill using language proficiency detection.
Additional Features Simple configuration Support Microsoft, IBM, and Google translation services right out of the box. Translation service provider flexibility Extend translation capabilities to work with any service provider by developing a simple spoke. Dynamic translation API Add translation to apps using text translation and language detection APIs.
How to get Dynamic Translation

Dynamic Translation is available with the ServiceNow AI Platform. Deliver workflows that connect people, functions, and systems with the platform of platforms for digital business.

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