Trying to disable user input upon greeting, while allowing input after "Other" selection

RodneyC
Tera Contributor

I have accomplished this part. As it stands the user cannot type until they have chosen "Other". The problem I am coming to, is that once they do type, NLU isn't working. I have a setup greetings topic where they can type from the get-go and it works just fine. All of my utterances and intents are working and when a user types one, it returns the expected result. So I know my topics work fine, so the problem exists within my new greetings topic where I am disabling user input.

 

Here is my setup:

RodneyC_0-1751388976798.png



RodneyC_1-1751389008652.png

 

RodneyC_3-1751389039992.png


Any ideas on where I am going wrong?

1 REPLY 1

RodneyC
Tera Contributor

I am wondering if it has anything to do with the model associated with the greeting topic. For some reason, both the OOB setup topic and my current setup topic are forced to choose from a restricted list, not showing my model that I have published

RodneyC_0-1751559221540.png