Type field in Emergency change

pragadeesh254
Tera Contributor

3 weeks ago

When we create an Emergency change via P1 and P2 incident is there any OOB function to make the "Type" field read only when the change is in "new" state.

 

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6 REPLIES 6

palanikumar
Giga Sage
Giga Sage

3 weeks ago

You can create a UI policy and make this field read only if state = new

Thank you,
Palani
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Syed14
Mega Guru

3 weeks ago

You can create a client script or UI policy to make 'Type' field readonly in 'New' state. 

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pragadeesh254
Tera Contributor

3 weeks ago

I need to know if any OOB is there or not

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Me Being Mustaq
Tera Guru

3 weeks ago

Hi @pragadeesh254 ,

 

There is no OOB rule that specifically makes Type read‑only when an Emergency change (from P1/P2) is in New state, but you can match OOB behavior with a simple UI Policy or client script

 

Create a UI Policy on Change Request [change_request]:

  • Condition:

    • Type is Emergency

    • State is New

  • UI Policy action:

    • Field: type

    • Read‑only: true

    • Mandatory: false

This will lock the Type field whenever an Emergency change is in New state, regardless of how it was created (including via P1/P2 incidents).

 

You may find below thread helpful:


If it is helpful, please hit the thumbs button please mark the answer as correct based on the impact!!

 

 

Kind Regards,

Shaik Mohammed Mustaq

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