Type field in Emergency change

[pragadeesh254]

When we create an Emergency change via P1 and P2 incident is there any OOB function to make the "Type" field read only when the change is in "new" state.

[palanikumar]

You can create a UI policy and make this field read only if state = new

[Syed14]

You can create a client script or UI policy to make 'Type' field readonly in 'New' state. 

[pragadeesh254]

I need to know if any OOB is there or not

[Me Being Mustaq]

Hi @pragadeesh254 ,

There is no OOB rule that specifically makes Type read‑only when an Emergency change (from P1/P2) is in New state, but you can match OOB behavior with a simple UI Policy or client script

Create a UI Policy on Change Request [change_request]:

• Condition:

  • Type is Emergency

  • State is New

• UI Policy action:

  • Field: type

  • Read‑only: true

  • Mandatory: false

This will lock the Type field whenever an Emergency change is in New state, regardless of how it was created (including via P1/P2 incidents).

You may find below thread helpful:

• https://www.servicenow.com/community/developer-articles/how-to-make-particular-field-read-only-once-...
• https://www.servicenow.com/community/developer-blog/servicenow-use-case-make-all-fields-read-only-us...

If it is helpful, please hit the thumbs button please mark the answer as correct based on the impact!!

Kind Regards,

Shaik Mohammed Mustaq