Typeahead not working properly

[mansigoel]

Hello,

I have created a partner account and impersonated it even though it has one account relationship still it says no record found - 

But when I start typing romeo which is the account with which it has a relationship then it pops up. Ideally it must show when i click on the dropdown

Does anyone has any idea on this?

[GlideFather]

Ahoy @mansigoel,

and what about the ACL on the referenced (Accounts) table?

Also, there might be some default value for the variable. Go to:

https://yourinstance.service-now.com/sc_cat_item_producer_list.do?sysparm_query=sys_id%3D300fd04b1b5da214722ec883604bcb78

and under the variables in the related list, open the Accounts variable and check for the default value:

According to what you described, it seems to me that there's some default value that is unavailable for such a user... 

If there's no default value, then check ACL on the account table, tjere might be soemthign that the user doesn't see all the records from the table (Debug with Access Analyser):

Let me know what you found there

[mansigoel]

hello @GlideFather 

This is the default value - javascript:gs.getUser().getCompanyID() which is being visible to him.

And when checked in access analyser he is able to read and write (passed)

[GlideFather]

Hmmmmm @mansigoel  I'm out of ideas :// and when you try for admin or another user, same thing?

Maybe try to analyse the permissions with other users as well and if nothing helps, create a case from the Support portal to get help from ServiceNow 

EDIT: I found this, it's something you can try: Get Company

I just validated in a background script and worked ok for me

[Tanushree Maiti]

Hi @mansigoel 

You can raise a case to your Servicenow Vendor (Hi Ticket) on it.

Post on Similar case : Partner Account relationship not working