Typing Indicator not showing in chat bot

lucky6
Tera Contributor

Hi team,

For some reason typing Indicator is not showing in the chat bot in virtual agent..

Can anyone help me on this why it is not showing? Do we need to enable anything for this?

 

2 REPLIES 2

Abbas_5
Tera Sage
Tera Sage

Hi @lucky6,

 

Please refer to the below link:
https://www.servicenow.com/docs/bundle/yokohama-conversational-interfaces/page/administer/virtual-ag...

 

If this is helpful, please hit the thumbs up button and accept the correct solution by referring to this solution in future it will be helpful to them.

 

Thanks & Regards,

Abbas Shaik

lucky6
Tera Contributor

Thanks for the reply.

Is this not available in the OOB for bot to bot ?... Do we need to customise this ? If yes, may I know where should I add this script..